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How would you have handled this?

I work retail at nights.  Over the weekend a customer came to my register.  He was with his wife.  You could tell he wasn't feeling very good because he was coughing severely, and was sweating.  His wife was also giving him attitude about infecting me with his virus.  He paid cash from an envelope and they left, still fighting.  I watched them walk out the door.  I don't work where they main registers of the store are, and have my own private register because I'm admin/customer service/call center, but customers do stop by and check out or ask questions.  About ten minutes later while I was sorting through boxes a customer approached me, and handed me an envelope.  He told me he saw it on my register and thought it might be mine and that it was too much money to leave in the open.  I recognized the envelope as the one that the sick man had paid from.  Inside was $250 in cash.

There is no store policy on found cash.  Usually the worker who finds the cash keeps it.  I waited until the store closed, which was approximately five hours after the couple had been in the store, to lock the money up in lost and found.  I did file a report with our security office, and they told me if the money wasn't claimed by Friday it would be mine.

I'm not expecting the money to be there when I get back because all valuable lost and found items are locked up together and several of the managers and workers have access to the drawer.  Some of them dig through the drawer for things like cash or nice jewelry.

Would you have taken the money?

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Re: How would you have handled this?

  • No, I wouldn't have taken it.  Also, knowing that managers and workers steal from the lost & found, I wouldn't lock it up there either.  I would rather file a lost & found report with the police since it's not just a $20 bill.  $250 is a lot of money to just walk off with.  It's also a lot to throw into an unsecure lost & found drawer.

     

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  • The lost and found drawer is locked, but I agree not very well.  All things valuable are to be locked in that drawer, which is usually credit cards, IDs, jewelry, and random cash bills.
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  • No.

    Why do employees steal from the lost and found safe?

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  • No, I once got my purse with a big wad of cash returned to me after passing through several hands at a turnpike rest stop - I still remember the overwhelming feeling of gratitude,l I really needed my money back. But I would not have left it where others could have taken it. I would have made the report and left my name/number in the lost & found to contact me if requested.

    And its true about being able to keep it after a while. If you turn something into the police, you get it if the person never comes to claim it.

    My darling daughter just turned 4 years old.
  • I would have sealed the cash in another envelope, then put it in the original envelope. That way, the cash would have been concealed but the owner would be able to recognize his own envelope.

     

  • Thanks guys.  My managers are shady.  When they close down the registers at night and take the money out they joke about how easy it would be to steal from this register because there is no camera back there.  But there is!  Actually if they were to talk to security there are two of them back there.

     I stopped by the store today and gave my concerns to the security manager.  He informed me that the security office filed a report with the police in the city and the county in case anyone went looking for it there.  No one has contacted the store and the security office has decided to move the money to the safe in the security office.  I mentioned about my managers stealing from the lost and found and the manager told me that he was aware of this, and looking into it further.

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  • Hopefully the customer will remember you.  If the money has disappeared in the care of business I would report this to upper managment so that the store can return  the family's money that was stolen by employees.

    Hopefully this will prompt an update to the p/p manual.

    Just because others steal, lie and/or cheat does not make it right.  Good for you for being a better person than the people you work with.

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