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NPR: Anyone ever dealt with LEGO customer service?
Updated September 2012.

Re: NPR: Anyone ever dealt with LEGO customer service?
unlurking - shared that link with a friend who recently left the company... they were huge dicknoses to her.
What the hell kind of toy company is mean to a KID like that?! I hope you tell your story far and wide.
We have not dealt with them directly, but it doesn't surprise me b/c I've had issues with their website policies in the past. They are just all around bad, IMO. Shipping is ridiculous, stupid return policies, etc.
That makes me mad - Jackson loves his Legos but I hate giving money to companies that treat kids like that!
Send the tale to the good people at Consumerist: http://consumerist.com/
This kind of story is their thing. They might even get him a better resolution.
I am the 99%.
That is shitty - we've gotten letters from kids before and it's adorable. I think there still one hanging up in the kitchen from like 2009. I imagine it happens more often at a toy company, but still.
I wonder if it's some Danish quirk, or it probably came from the US offices?
ETA: great job publicizing it. I really think social media is a huge asset to consumers.
my read shelf: