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WWYD - Billable Hours
I started writing a novel with every single detail but it all boils down to this -
I do the books for my boss's husband's businesses. When I did all of 2011 and gave them to her on a jump drive, like we've been doing for a few years now, the data was gone. After three hours on the phone with Quick Books I got the problem semi-resolved but I ended up having to do them all over again.
So, do I only charge her for the original 13 hours of work or do I charge her for the 28 hours it took? (13 for the 1st time, 3 hours on the phone and downloading the updated software and then 12 doing the books a 2nd time) Or some other combination of the above?
I keep wanting to tell her that she only has to pay me for the original 13 hours but then I think that I am short-changing myself and that those hours were hours taken away from doing something else.
WWYD?
Thanks!
Re: WWYD - Billable Hours
I am leaning towards charging her for the 28 hours.
One question, are you sure the info was on the jump drive when you gave it to her? If yes, definitely the 28 hours. If not, I would charge for at least 25 which is the time you actually spent doing the books both times.
I say it all depends - who's fault was it?
If it was yours, no I would not bill. If it was a glitch with Quicken, I would "settle" with a happy medium (like, I would probably charge for 20 - half the amt of time since it wasn't your fault, but it wasn't the boss's either). This would be a "goodwill" thing on your behalf; I would do this to encourage repeat business, you know?
If it was her end, then definitely charge the full amount.
My three sons!
Do you mean before you gave it to your boss you received this message/upgrade?
If so, I probably wouldn't charge your boss for the additional hours. It's not your fault that the software updated, but it's certainly not her fault either.
Or do you mean that after your boss gave it back to you, you checked it and got this message?
Either way - I think my opinion is the same.
If Quicken was on my computer, then I'd only bill the original hours bc it's not the clients fault if I failed to triple save and the data was lost.
If Quicken was on the flash drive, I might bill some of those extra hours. I always come from the background that if I don't save it 30 ways and the data's lost, it's my fault for not backing up adequately.
This - a computer glitch shouldn't cost a client extra. Try to put yourself in their shoes... would you expect to pay someone extra if they had software issues? That's an administrative cost that should be eaten (albeit bitterly).
Joseph Henry was born at home on March 9, 2009
Nora Mae was born at home on October 30, 2011