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Flown Delta? give me the dirt..

We just had to book a last minute flight from Montana to Illinois and when we booked, instead of paying 1,037 a ticket... if you gave up the choice of picking your airline,time of flight, and location of airport, we could get the tickets at 339 dollars. So due to the urgency of the occasion, we grabbed them.

Well we are now flying Delta, with a stop in Salt Lake, UT then to Chicago. I heard good, but mainly horrible things about Delta. I always fly Frontier, Southwest, or Airtran so I have no exp. with this airline.

Unusually small seats, lack of the basic bag of peanuts, unusually small overhead bins and overbooked (no seats left on the flight-then you get charged because of their mistake to reboard at another time) ---are the things I have heard. Are these just REALLY unhappy people or is this really Delta airlines?

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Re: Flown Delta? give me the dirt..

  • I flew them only once from Philly to Fl and there wasn't anything memorable. 
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  • No dirt since I have not flown with them for over 12 years. We had a few pretty crappy experiences with them and the rest of the time they were good. I think we stopped because of the waiting on the tarmac for hours to pull up to the gate (on one flight) with no food or drinks provided and other nonsence like that. It sucked hard core since we had an infant and toddler with us.
  • I live in a Delta hub,so we fly them almost exclusively.  Honestly to me they are on par with most any other domestic airline.  The seats are the same, so I'm not sure about the unusually small comment.  They do give out sodas and peanuts/pretzels on short flights and overhead bins vary by the size of the plane and are not airline specific.  All airlines also overbook, but you won't get charged for that if you get bumped to another flight due to overbooking.  In fact, it is more likely that you get vouchers for future flights for being flexible with your travel plans.  Any time you are flying in or out of a hub you are subject to more delays simply because of logistics.  I think that can apply to any airline.

  • I flew many times w them, national and international.  Delta is my least favorite airline, or most hated airline.  (Southwest and JetBlue are my favorites.)  It's because my worst flying experiences are from them.  Even their phone customer service was bad because they simply had a message "There are no available representatives at this time - please call back later" and it hung up on you - you didn't even have the option of being put on hold! 

    That being said, I've had flights with them that things run smoothly. 

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  • imageatlcatlover:

    I live in a Delta hub,so we fly them almost exclusively.  Honestly to me they are on par with most any other domestic airline.  The seats are the same, so I'm not sure about the unusually small comment.  They do give out sodas and peanuts/pretzels on short flights and overhead bins vary by the size of the plane and are not airline specific.  All airlines also overbook, but you won't get charged for that if you get bumped to another flight due to overbooking.  In fact, it is more likely that you get vouchers for future flights for being flexible with your travel plans.  Any time you are flying in or out of a hub you are subject to more delays simply because of logistics.  I think that can apply to any airline.

    I am not sure how there seats compare to the old Continenal and United seats since it's been so long. I have noticed that the old United planes seats usually are not as comfortable as they are normally older.

    It is true that the size of overhead bins vary exclusively on the kind of plane you are on. It does not matter what airline you travel an overhead bin is an overhead bin. Do you know what kind of plane(s) you will be on so you know how big/small things will be (and not disappointed with small overheads). 

  • I flew them twice in June for a memorial service for my brother. It has been a long time since i have flown tham and given any other economic choice I would have taken another airline. Both trips involved 1 plane change. On each one way part of the trip one of the two planes was overbooked and they asked at checkin if I wanted to change for compensation. My second flight out had mechanical problems and was delayed an hour or so and I just missed my connection. They did pay for the hotel room over night but did my voucher for a hotel that was overbooked. The pilot for that flight was very helpful and came out to talk to the passengers about the delay and gave us the customer service line. I called to inquire what to do if I missed my flight and they told me to go to the service counter for a voucher and that i would automatically be rebooked for the morning flight I requested. When I went to the counter the agent was confused, told me the flight was sold out. When that was straightened out then i had to remind him  to give me a hotel voucher. For my return flight I arrived at the airport in time to catch the earlier flight to Atlanta but they would not put me or the other 2 passengers on it unless we paid an additional $50. So I waited. Then my flight was grounded for an hour due to lightening - could not fuel the plane. Seriously during a tropical storm (debi) Delta could not see that they should get us on an earlier flight when seats were available? In Atlanta there is a whole waiting area with a phone bank for customer service and machines to print tickets for rebooked flights. They have a whole system in place to handle the overbookings and missed flights but are doing nothing to help prevent them from occurring. And yes the bin space was very small so I had to gate check my rollerbag.
  • If you can, pay the extra $9 or so to get yourself in zone 1 boarding. That will save you if they have overbooked or you have a lot of stuff to put in the overhead. They also have an option (quite expensive at $59 or $69 but worth it sometimes for me) to get economy comfort seats which also get you zone 1 boarding, have you very close to business so you exit quickly and you have a nice amount of leg room. Since you have a stop this option is most likely not worth it for you as you would have to pay it multiple times. 

    I would say they are not the best but not the worst either. I have always gotten peanuts or pretzels and drinks. 

  • You should find out what aircraft you will be on and then you can know what type of baggage space you may have.

    Also, the feeder flight from a small town into SLC will probably not be mainline Delta. It will be one of their contract carriers (smaller, separate regional company).

    Mainline Delta planes are too large to fit into most small/regional airports, hence the feeders.

    I fly Delta 100% of the time. They give out free snacks and beverages on every flight (except really short ones that are less than an hour). And, you can pay extra for beer, wine, mixed drinks. If your bag won't fit in the overhead bin, they will pink tag it and check it at the gate for you to retrieve once you land in the jet bridge.

    Seat sizes are standard. Seat layout depends on the aircraft.

     

  • We pretty much flight Delta exclusively and just like every airlines there's good and bad it all just depends on the day.  For the most part we've had good experiences with them.
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  • Like PP, I fly Delta almost exclusively and I'm a Skymiles member. I've never had a problem with any of my Delta flights. I have experienced delays, being stranded somewhere or flight cancellations, but even then, their customer service has always been great to me. If I get stranded somewhere, I'm given a hotel room and food vouchers. If they know my flight will be cancelled and needs to be rebooked or that it's delayed, I am always contacted ahead of time so I know(unlike other airlines I've flown). Also, ditto others about overhead bins, this is not a specific airline's problem, you'll always get small bins if the plane you are taking is small. Honestly, every single thing you listed can be said with any other airlines out there. There are just people with bad luck and seem to experience bad things with a specific airline, therefore the hate towards that airline. 
  • imagekara811:
    Like PP, I fly Delta almost exclusively and I'm a Skymiles member. I've never had a problem with any of my Delta flights. I have experienced delays, being stranded somewhere or flight cancellations, but even then, their customer service has always been great to me. If I get stranded somewhere, I'm given a hotel room and food vouchers. If they know my flight will be cancelled and needs to be rebooked or that it's delayed, I am always contacted ahead of time so I know(unlike other airlines I've flown). Also, ditto others about overhead bins, this is not a specific airline's problem, you'll always get small bins if the plane you are taking is small. Honestly, every single thing you listed can be said with any other airlines out there. There are just people with bad luck and seem to experience bad things with a specific airline, therefore the hate towards that airline. 

     

    This!  DH flies each week for work, so he's on a plane twice a week, many times w/layovers.  He's had weather problems, luggage problems, etc.  No one airline is to blame, it happens.
    I live in a Delta hub, but we fly other airlines as well, just depends on where we are going & the price.  The seats are fine, you get a choice of cookie/pretzel/peanuts (which was good since we have 2 young kids, they get the cookie) & pop.  Overhead bin is based on the size of the plane.  You don't get charged if you're bumped, DH tries to if he can so he can get the voucher, why not!

     GL on your trip!

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  • imagekara811:
    Like PP, I fly Delta almost exclusively and I'm a Skymiles member. I've never had a problem with any of my Delta flights. I have experienced delays, being stranded somewhere or flight cancellations, but even then, their customer service has always been great to me. If I get stranded somewhere, I'm given a hotel room and food vouchers. If they know my flight will be cancelled and needs to be rebooked or that it's delayed, I am always contacted ahead of time so I know(unlike other airlines I've flown). Also, ditto others about overhead bins, this is not a specific airline's problem, you'll always get small bins if the plane you are taking is small. Honestly, every single thing you listed can be said with any other airlines out there. There are just people with bad luck and seem to experience bad things with a specific airline, therefore the hate towards that airline. 

    Ditto all of this.

    Delta is my personal favorite.

    Mom of 3 beautiful girls... LL, born in 2007, TLL (born 3/23/12), and TLLL (born 2/4/13) Lilypie First Birthday tickers Lilypie First Birthday tickers
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