We fly out to SFO on Sat. and this is our first time flying Southwest. I have looked on their website and contacted someone and spoken to them, but I was hoping for a personal experience here.
It says they allow one carry-on plus one personal item onboard. We'd like to know if a duffel bag would count as a personal item (they list purses and backpacks as examples). When I called and spoke with someone, she didn't give me a yes or no and just said it's fine as long as it fits under the seat. I think ours would, but I also don't want to have to check it last minute at the gate (because if we are going to check it, I would divvy items up differently). It's about a foot long, a foot in depth, and about a foot high.
Has anyone used a bag similar to this as a personal item (we will each have a rolling carry-on suitcase too) when flying Southwest? Were you able to carry it on?
Re: Question for flying Southwest