January 2012 Weddings
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Poor lady at BoA

So I FINALLY got my last name changed back in August. I had been applying for grad school, got a new job, and had tickets to fly out to seattle this summer, so I put it off until everything settled down and I had time to wait for a new ssc and license. Well, I have been going around to places changing my last name in their systems and Bank of America is one of the last ones. I have had this account for about 7 years and just added J on in May so I was still the main person on the account, but he could have a debit card. 

 

I go in, they take my name and reason I'm there, then I wait for an hour then finally a lady helps me. She takes one look at my account and says that J has to be there to sign in order for the change to go through... I had my marriage certificate, new ssc, and new drivers license, everything! and I'm the main person on the account. So frustrating. 

Well, uncharacteristically of me, I replied "seriously? That's ridiculous. It's my account. I have my paper work". I got so mad and emotional for absolutely no reason. Of course at the end, I told her I wasn't mad at her, but at the situation. J and I go to school through all business hours during the week and then he works saturdays on the weekend. Like we have time to go into BoA to wait around. 


I just want this done. bleh. I am the opposite of confrontational so this was big and ridiculous for me. Figured I'd post here to confirm that I can be slightly crazy haha

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Re: Poor lady at BoA

  • The same thing happened to me when I wanted to change my name on our joint account. I had even called ahead to see if he needed to be there and was told no. Sooooo frustrating!
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  • I don't think you acted crazy at all. I would have been worse, especially after waiting an hour. I would have been pissed. However, I might say I have a bit of a "Jersey" attitude. Lol.

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  • imageJean9ds:
    I go in, they take my name and reason I'm there, then I wait for an hour then finally a lady helps me. She takes one look at my account and says that J has to be there to sign in order for the change to go through... I had my marriage certificate, new ssc, and new drivers license, everything! and I'm the main person on the account. So frustrating. 

    Well, uncharacteristically of me, I replied "seriously? That's ridiculous. It's my account. I have my paper work". I got so mad and emotional for absolutely no reason. Of course at the end, I told her I wasn't mad at her, but at the situation. J and I go to school through all business hours during the week and then he works saturdays on the weekend. Like we have time to go into BoA to wait around.

    First off, I HATE BoA.  The only account I have with them is a Mastercard that I don't use and that's only because they bought out MBNA.

    I have seriously closed accounts for less than that.  Just ask CapitalOne.   Another bank that I every refuse to do business with again as soon as I can get the accounts closed.

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  • Not at all. I hate banks. I had no problem changing my name but I didn't have j on my accounts yet. But 1 hour is a really really long time to wait. Is there any chance you could make an appointment next time?  I know I can at js bank. Especially since he can't come in very much. Or be a jacka$$ and bring a whole bunch of things to work on, spread out in the lobby and make yourselves at home for the hour wait and make them wait for you to clean up your stuff when they finally do get around to you.
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