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ugh so frustrated!!! gymboree, fedex, usps, mess.

I ordered pants, a shirt and a sweater vest  for Adam for Easter 2weeks ago Mon.

it took 4days to get a shipped email from Gymboree and they did say sorry for the delay and gave me a code for 10% off more stuff- whoo hoo. Indifferent

well the NEXT day when the tracking info was availible from FedEx it said estimated delivery was 3/25. ugh. ok.

So when it didn't come yesterday, I went to check the tracking again. It says it was DELIVERED by the POST OFFICE on SATURDAY?!

So I start looking back an it says on tracking that it was handed ot the post office on Friday early am. then that they Attempted delivery at 9am. on the tracking info it says go to post office or call to reschedule a delivery. ok Well, it didnt' need signed for so I am not sure why they didn't just leave it like they usually do. But THEN they also did not leave a post it or anything telling us they had it. I would have only known by checking the tracking.  Then it says it was Delivered Sat at 2. I was here all day Sat.

Maybe they delivered to the wrong house and those people didnt take it back or drop it off here and its sitting in their house, but it IS NOT at the Post office. Sad

and his only reply was. "well it says it was delivered, i don't have it, I can ask the driver from Sat if they remember delivering it"

I called Fed Ex who says- "well it went to the post office because it was sent smart post and that is how it works. We cant do anything for you since it was handed to the post office. they will just keep saying they dont have it. call gymboree."

SO I call Gymboree.  I was on hold 5 min- then took the option to leave a message.  told them the deal and left all my info and" should get a call backwithin 1 business day..."

So in the mean time I am out $54 ( and that was with a sale and coupon) and have 4 days to find and wash Easter clothes for Adam.Indifferent

Married, September 23, 2006

 Lilypie - (mSKC)

Lilypie - (uxBQ) 
 

Re: ugh so frustrated!!! gymboree, fedex, usps, mess.

  • That's awful!  I would keep calling gymboree.  I know it's not their fault directly but that's their chosen way of shipping and if it goes wrong they should know about it.  At the very least they should get you your money back, if not qu

     
  • I know. I totally agree, that is why I called them too not to mention this shipping seems to take a really long time and I am wondering if the reason they were so backed up with calls was people complaining that they wont get thier clothes on time.&nbs

    Married, September 23, 2006

     Lilypie - (mSKC)

    Lilypie - (uxBQ) 
     
  • Ugh so sorry that you are going through that. I do love Gymboree's stuff but I hate ordering online. I never understood how it took them near a week to ship out my order and then well over a week to ship out. When Old Navy or Children's Place can get me m
  • Welcome to the land of free shipping and Smartpost! Smartpost sucks. FedEx and UPS bulk drop to your post office then the package is delivered by your mailman. FedEx is investing millions on this shipping method. Really, to me, it has become

  • imagekris356:

    It literally took 2 weeks for me to get a package shipped from Crafton to the North Side when I bought something from

    image
    My three sons!

  • Smartpost annoys me too.  Mostly because it seems that it takes longer for my stuff to be shipped after placing my order (I wonder if they wait until enough items from a location are ordered to limit the number of fedex shipments). I also tend to

  • That stinks! I would keep pestering the post office to have them talk to the driver.

    its possible it was delivered to somebody else but with the holiday maybe they are out of town? I'd probably drive around the neighborhood and see if any package

    Lilypie Fourth Birthday tickers
  • We had a similar thing happen a couple of months ago and the item wound up being at our post office (like pp said, even if it is at post office, it doesn't necessarily get delivered the next day as would make sense). Maybe try your post office again and a
  • imageAmandaJLewis:

     

    Kris, you should have just picked up your ModCloth order! yikes!

    &

  • imagerona118:
    Ugh so sorry that you are going through that. I do love Gymboree's stuff but I hate ordering online. I never understood h

    Married, September 23, 2006

     Lilypie - (mSKC)

    Lilypie - (uxBQ) 
     
  • imagekris356:

    Welcome to the land of free shipping and Smartpost! Smartpost sucks. FedEx and UPS bulk drop to your post office then the

    Married, September 23, 2006

     Lilypie - (mSKC)

    Lilypie - (uxBQ) 
     
  • imagegwennythepooh:
    We had a similar thing happen a couple of months ago and the item wound up being at our post office (like pp said,

    Married, September 23, 2006

     Lilypie - (mSKC)

    Lilypie - (uxBQ) 
     
  • imageJefsnickerdodle:

    imagegwennythep
     
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