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WWYD - Deck (long)
We got a deck in Sept through Lowes, and they subcontracted it out. It was finished right before Labor Day. Only, 2 railings were missing and they had to reorder it. I got a call Sept 4th (I remember because my parents were back from NC) saying the parts were in to be picked up. I asked them, "shouldn't the subcontractor pick it up and deliever it when they finish it". They confirmed this, said they will call them right after we got off the phone.
3 weeks go by, no one has called nor has my deck been finished. I called and they said they would called the subcontractor. Nothing, after another week, I called... same thing "installer with call you by this afternoon", so I started calling every other day.
FINALLY Oct 9th, I went to lowes. After back and forth I talked to the manager. He said he will handle it. While we were there, I wanted to check out the Christmas trees since we need to get one this year. Ran into the guy that helped us set everything up. He's SO nice, we started talking to him. Told him the issues. We mentioned the subcontractor name and he goes - "oh we aren't using them anymore, but they need to finish what they started". Ah the truth... and probably why they haven't responded.
1-2 days later, we got a phone message that they got in contact with subcontractor and he'll do it, but but it'll take 2 weeks. Ok, fine.
We are now onto week 3, IT'S STILL NOT DONE. I called lowes again, and they left subcontractor another message.
Seriously, what do I do now?! Call the subcontractor up myself? Call Lowes coporate? I found a Lowes Rant or Rave page, but of course it's not working! I'm tired of this crap! I WANT MY DECK FINISHED!
Re: WWYD - Deck (long)
I'm about to go to the store again. A girl on my month board said to tweet about it... but I'm old, I don't know this twitter thing.
Any response to the tweet yet?
You're not in Delaware, right? I can walk through JP court paperwork here with my eyes closed...
boy (n): a noise with dirt on it
No response to tweet. Gonna do Fb when I get home.
boy (n): a noise with dirt on it
HA! So Jeff was mowing while I was on the phone with corporate. I went up and took a bath afterwards. I heard him talking but couldn't figure out to who... he came up and said he talked to the big store manager at North East... and they will be calling me today too. I think Jeff threatened calling Better Business Bureau.