Switching Car Insurance

mammersoh

So we've had progressive for like three years now. Our policy was up for renewal next week so I did some shopping around and Geico was $70 less a month for more coverage. So I go online to progressive and start chatting with customer service agent who after telling her what I want and why I want to cancel, then tells me she can't complete it online and that I have to call customer service. Whatever, I get it. I call, tell my story again and they tell me they have to transfer me, where I tell my story again. He tries to get us to stay, but can't offer anything else cheaper. He then tells me if I want to cancel it has to be in writing. WTF. I asked if it was required in actual writing, or if email or fax was ok. He says email is fine, tells me everything to put in the email, blah, blah blah. What do you know, I get a response back from the email department saying that I have to print out some form and then mail it back. I. GIVE. UP. Anyone else have this problem? I'm half tempted to call back in and ask for a manger just so I get a correct answer on the situation, but I don't feel like going through that this morning. 

mana8503

I think we got the new insurance to break up with the old insurance for us. I got something in the mail I had to sign and send back... I think, it's been 4 years.

amccul20

thats a PITA! I would call and talk to a manager

mammersoh

amccul20 said:

thats a PITA! I would call and talk to a manager

I called. Now after I fax back the the paper work today, I have to call back once the receive it to cancel again. They say that it's delaware law that requires it in writing. I don't believe them because I've switched before and didn't have to go through this crap, unless it's something new.

court115

mana8503 said:

I think we got the new insurance to break up with the old insurance for us. I got something in the mail I had to sign and send back... I think, it's been 4 years.

We did this when we switched last too.