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Skybus review

I flew Skybus this weekend, I know some reviews have been posted but thought I'd share my experience too. The flight down was pretty good- it was very easy to check in (I did it online and printed my boarding pass). When you get to the Columbus airport there are 3 line up areas in front of each gate, and you line up based on your group number. First come first served in line. The attendants gave regular announcements and were very organized and everything went very smoothly. I did pay the extra $10 for priority seating although I didn't need to, the plane was plenty large enough and they actually deplaned from both the front and the back, so it wouldn't have been any extra wait time. The flight was nice, you do pay for your snacks and drinks but I had to do that this summer on American Airlines and Delta both and the snacks were cheaper on Skybus. They say a couple of advertisements over the PA system and take a cart of merchandise down the aisle, but nothing pushy. No advertisments all over the plane as I had expected. The stewardesses were super friendly too.

The flight back was the complete opposite though. I was leaving at 930pm local time from Biloxi, but the plane was delayed for an hour. No big deal. However, there were no gate attendants the entire time to answer questions or give updates (ie, estimated landing times for those picking us up at the crack of dawn). The departure time changed several times on the monitors so it was hard to guess and give Ryan and good time to pick me up. There were no clearly marked line up areas so everyone was mashed together in a huge mob. The plane landed and deplaned and there still wasn't a gate attendant to organize things. Finally a girl in a hoodie and jeans showed up and started scanning boarding passes. The people who had paid for Group 1 seating started grumbling (I would have too) and then she finally called out for passengers based on group number. I was in group 2 that time, and I was still able to have my choice of window seats in the 2nd half of the plane.
I slept the entire flight so I have no info on that, I was exhausted. The landing was alright, they did only deplane from the front and not the back as well so it took a while to get off it, but eventually I did. Everything else was fine with the trip.

My thoughts:
Definitely pays to check in online as early as you can, to get the 2nd group seating. Wouldn't bother with the 1st group though unless on busy holidays.

I ended up having to rent a car to get to New Orleans and back since Skybus only flies to Biloxi, so it evened out to what I would have paid for a cheap flight on another airline directly there. If I could have gotten the $10 ticket, or didn't have to rent a car, it would have been much more worth the deal.

hth!

Re: Skybus review

  • I just wanted to chime in that my boyfriend and I did this same trip last week, and had a very similar experience.  Once we had booked the rental car, we grumbled that we could have flown directly to NO with a lot less hassle for the same $$.  Also, our return flight was delayed several hours due to our plane being in Chatanooga at the time we were supposed to be boarding!!
  • Hope you had a nice time!

  • Does Sky bus have curbside luggage check-in?  I will be traveling with my 14 month old in a few weeks & will need to check luggage, carseat, pack & play, etc.
  • I'm actually a Flight Attendant for Skybus and I can explain for your experience coming back. The girl you spoke of in a hoodie does not work for Skybus even though she wears our shirt. Those people are called Gate Agents and are hired though companies such as DGS in Columbus. And you cannot choose who you want, DGS is the only company to deal with in Columbus and I assume that's the same for other airports. And as for stairs not being pulled up the second time around ground crew is in charge of that, so that same girl with the hoodie who is contracted out is in charge of that. Let me know if you have any other questions.
  • I think people have very high expectations of Skybus and when things don't go perfectly they get upset. I flew with absolutely no problems (in my book) but the flight was 15 minutes late...that is typical air travel if you ask me. Heck, I even consider a 2 hour delay typical air travel...there are just too many unpredictable things that can happen.

    My inlaws swear that the seats are narrower...whatever...i think they are just getting fatter and looking for a reason to complain...and if that is the best they can do then that is pretty lame!

    Someone asked if there was curbside check-in...I believe the answer is no. You can pay for a print your boarding stuff at home and then go straight to the counter to deal with your baggage. I personally found the staff at the check-in counter to be very helpful and friendly...one of the best customer service experiences at the airport ever...so with any luck, they would help you.

    Ok...sorry for my mini-rant (i at least felt like i was ranting)...I can't wait for my next trip in May...and hope i feel the same about skybus as I do now. :)
  • Thanks for the review. DH and I are flying into LA and out of SF at the end of February. We got the $10 tickets both ways and are renting a car to drive up the Pacific Coast highway. Really looking forward to it - and now I'm glad to hear people are (mostly) having good experiences there. We were thinking about the priority boarding, but I don't think we will now after hearing about your experience.
  • Rietie,

    I SWEAR the seats are narrower too, LOL! It is not a big deal at all on the shorter flights, but when we went out to San Diego I was uncomfortable both ways (and I'm not a larger person.) but it's true if that's the biggest problem I have, it's still a deal. All the staff has just been the nicest.
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