Columbus Nesties
Dear Community,
Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
I feel terrible!! (VENT = LONG)
I totally just ripped into a customer service person on the phone with Sprint. We just switched to Sprint from Nextel (I know...they're supposed to be joined right? Well, not entirely.) I am sorry though, we received an outrageously high bill this month for something that, yes, we did, but when we bought our phones, we were told we could get on the internet to buy ringtones, as long as we don't use it for the typical internet tasks. So we got on to get ring tones, and the next thing we know we're charged $107 JUST for the internet time, and $7 for the 3 ringtones we bought. So we call to get an adjustment, because that is not our fault if we were told we could do this. Last night they tell us of a $90 adjustment, and they would send us an e-mail to confirm. Well, suprise suprise...no e-mail. So we call tonight to retreive said e-mail and we get a new customer service rep. When they hang up they say something of a $120 credit...even better! Well I get the e-mail confirming the credit and guess what...$65! That is quite different from $120 or even $90! So I call back for the 3rd time, and the rep says she has NOTHING in her notes about either of the previous credits but just has the $65. Of course they do! I told her they need to start taking classes on how to provide better customer service and give a consistent message to customers, because we have heard 3 different things now, and of course they're sticking to the lowest credit offered. I told her that I myself work in customer service, and I don't like when people are frustrated to me on the phones, so I understand where she comes from, but common! I can usually fix things with ONE phone call, and they can't fix things in 3?!?! So DH says he wants to cancel with Sprint, but I get a discount through work, and I think once things get straightened out with this first bill since we got new phones and plans, it will be ok afterward. I don't know what we will do, but just in case....does anyone know how to get out of a service agreement early? Just some pointers in case we decide to go that route. I feel so terrible, because I HATE being mean to people and I have never done anything like this before, because I am usually very timid. I know what it feels like to have an irate customer on the phone, but geeze...it is SO frustrating, and I have too much going on in my life right now to deal with this incompitence too! I guess I just snapped. My husband was sitting listening to me and was like, "Dang Wendy...where is this coming from? You always make me make confrontations..." He was impressed....I just feel bad and frustrated. Sorry this was so long, but thanks for listening!
Re: I feel terrible!! (VENT = LONG)
I had a similar deranged phone call with Sprint/Nextel. I changed my type of phone and it made me change from Nextel to Sprint, but the bills weren't the same, so I got a collections notice when all along I thought I was paying the bill, but there were TWO identical looking bill and I didn't realize they were for my old account and new account because my phone number never changed! (that was one sentence...yikes! I am not editing it for style and effect)
You probably talked to someone on the Nextel side the one time and someone on the Sprint side the next, and they don't/can't see the other's accounts. INSANE! Same phone number, that gets routed two directions!
Can I ask you how the sprint service compares with the Nextel you are used to.....phone connection-wise. I wish I could switch to Sprint since Nextel phones are so "construction worker"
I would actually call them back and ask to speak to someone that can put you on a retention plan. Tell them that it's sad that you feel the need to consider cancelling with them already, but that a retention plan may keep you on board. You may be able to get a better deal. Really.....3 times is ridiculous.