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XP: Filing complaint with ebay

Has anyone ever had to file a complaint with ebay?  I bought an antique sewing machine base from a seller with 100% positive feedback.  It arrived yesterday in about 7 broken pieces.  The idiot put it in a box with no packing materials...antique piece in a box...that's it!  I was pissed. He didn't even write "fragile" or "this end up" on the box.

I sent him an email with pictures and told him if he didn't respond within 24 hours I was contacting ebay.  Do I have any recourse to get my money back?  Do I go through paypal or ebay?  Does it take forever?  Any advice or tips would be appreciated.  Thanks!

image RIP Sweet Hanna girl 12.4.11

Re: XP: Filing complaint with ebay

  • Good luck.  Years ago I bought something on ebay and there was a problem.  Basically right after the listing ended Ebay notified me that they had pulled the listing because it was fraudelent and they were going after the seller but it was already too late because I was always very prompt with payments after the end of an auction and had paid through Paypal.  I tried filing complaints with both to get my money back and it was such a PITA and I never did get my money back.  I actually stopped using them at all. 

    I would file complaints with both parties though.  Maybe you'll get lucky and they have changed their practices since the time I had my bad experience.

  • Did you pay on paypal through a credit card?  You may be able to see if your credit card company can help refund your money.  Someone recently told me they were able to do this.  Good luck to you!
  • Wait to see if you get a response from him (give him a day or two in case he hasn't check his email).  I shipped a ceramic statue once that was broken during shipment to California (I had it wrapped in bubble wrap and peanuts but it still broke).  When the buyer told me I refunded his money on paypal because I do not want to give up my 100% rating (it was not much, less than $20).  I sent him a message through ebay telling him I refunded his money (including shipping) and that I was very sorry the item was damaged in shipping.  I may have had insured the item too, I usually do, but I didn't pursue it with the post office because it was not much and I had a good week that week on ebay so I was ok with the loss.

    If you don't hear back from them then file a complaint through ebay. I am not sure on the ebay policy about items damaged by shipping/insufficient packaging.  Did you pay for insurance?  

    What is their number rating?  I am curious, because if it is high and they still have a 100% they should be willing to work with you.

  • The sellers number rating was low; only 40 I think.  The listing said insurance was included in the cost of shipping.  I'm just really bummed that it was damaged because it was exactly what I was looking for and it was a decent price.  I can't fathom who would ship an antique with no packing materials.  It was my first bad experience with a seller so I hope it gets resolved.  Thanks ladies!
    image RIP Sweet Hanna girl 12.4.11
  • I just wanted to say good luck!
    imageimage Nest Bio I My Blog 2011 Races: Robbins Run 5K Trail Run- 4/23/11 Turkey Hill Country Classic 5K- 5/7/11 MHA Ladies 5K- 6/4/11 Hershey Half Marathon- 10/16/11 Amish Country Half Marathon- 11/5/11 Turkey Trot 5K 11/24/11 Jingle Bell Run 12/11/11 Kris Kringle 5 Miler 12/18/11
  • DH has experience with this.  He says if you paid with Paypal, you will be 100% covered.  Just go to Paypal and "open a case."  You will have to try to work it out with the seller, and if not, file a complaint through Paypal.  He thinks you have 45 days to file the complaint/open the case. 
  • I once had a problem with a seller that didn't respond or ship the item at all. I got my money back through Paypal without any trouble at all.  Paypal is great.

    Good luck!

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