Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
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Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
I am livid and pleased at the same time.
So I ordered Larry a customized book, written in Ben's voice with all pics of them together, for Father's Day. ?I spent about 4 hours doing it, to make it perfect. ?Their website said to order by June 7th to ensure delivery in time for Father's Day. ?I ordered on the 6th and paid the extra $ for the 2nd day delivery.
Fast forward to yesterday when I had still not heard anything. ?I get in touch with their customer service and they say it shipped Wednesday and will get here Friday. ?I track it on UPS, who has a delivery date of MONDAY! ?I call UPS and they say that Picaboo didn't request a pick up until yesterday, so it won't get here until Monday.
To make a long story short, I raised holy hell today with Picaboo. ?Especially when they tried to blame UPS and I was like, "Um, yeah, I called them and I know what happened- it is YOUR fault." ?So she backed down and offered to refund my shipping charge. ?Ok, but that doesn't make it better. ?I further tell her that I will not be using their service again, since they shouldn't guarantee something if they can't deliver. ?So, she agreed and then refunded my ENTIRE order amount. ?So Larry gets a free gift on Monday.
Sometimes, writing a "scorch?the earth" letter to customer service pays off.
Re: I am livid and pleased at the same time.
Good for you for finding out what happened and getting customer service to refund you...sometimes it is totally worth it!
I almost complained to management at the Target in Bedford on Wednesday, because I had a manager be totally rude to me at the checkout - I was shocked...but since I had Austin in tow and he was fussy, I decided against it, because it probably wouldn't have solved anything for me