Wrote to Chili's

HawaiiLover

I'm so surprised, I contacted Chili's last week to let them know how much we like the 3 course dinner for $20. which helps us have a dinner out on our Friday night date nights while still watching our budget and I got a letter back today with some Chili's money!  I'm pleasantly surprised.  How nice (and smart!) of them to appreciate customers.  I wasn't even expecting a response back!

NesJas

Wow that is awesome. They closed the one over here by me, which sucks.

HawaiiLover

That does suck!  We have gone to the one by the Paradise Valley mall since we moved out here and have always had a good experience.

imshell

That's so nice!  Chili's is DH's favorite restaurant.  We don't eat there very often though, because I'm not big on it.

NesJas

I'll have to check out that Chili's or find one close to us. That is where DH and I had our first date.

imshell

NesJas:

I'll have to check out that Chili's or find one close to us. That is where DH and I had our first date.

We had our first date there too! 

Skittle128

:::tempted now to write Chili's a nice letter:::: 

That's awesome!!  It's usually just for complaints they do stuff like that!

nzg1983

That is great!  I love their Boneless Wings and Southwestern Eggrolls.

cjwilli2

How nice! 

I also love the $20 deal right now.  We are usually so careful about eating out since it gets so pricey.  Chili's isn't my first choice for date night, but for the price it definitely is getting up there! 

 We once had a horrific experience at an Olive Garden in Iowa.  The whole evening made me so angry that I wrote in to their customer service.  The next week we received $50 in gift cards to OG with a long apology.  Our original dinner didn't even cost $30.  I was impressed, and still continue to go there

Ms.Julie

This just goes to show you that a little work on the side of customer service goes a long way. That's great of Chili's (and Olive Garden) to do! I read on another board about how a woman complained to Target because some food she'd bought there had gone bad. They'd sent her a $20 GC in the mail.

mzjackson

Wow, that's so nice!

HawaiiLover

Smart business!

I had wrote to Chilis like 7 years ago because I got really bad food poisoning from under cooked chicken.  They wrote me back a really nice apology letter and a $50 gift card.  Because of their response we continued to go back.  I didn't expect anything I just wanted to let them know to be aware of that.  Just smart of them