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Should I send the crappy email? (long)
I know lots of you had to wait a while to get your wedding pix back. We didn't wait long at all to get ours, probably only a couple weeks. Our photographer was going to make us a coffee table book since it was in our package. But in November he sent an email that he was doing an upgrade to a nice, layflat book for half off the upgrade price (so $250). I really wanted a nice book and actually made a coffee table style book myself for our parents (which looks pretty good), so I decided to pay for the upgrade. I guess I wanted something nicer than what I could do myself for our album.
I have an email from him from before Thanksgiving saying he'd be finishing it up that week and would send me a link to look at it, then get it ordered. I didn't get an email back from him, so I sent him another on 12/7 just wondering if it would be done by Christmas. He said he'd been out of town for his other job, but would have it done and send me the link by the end of the week. So that was last week and still nothing.
I want to email him again, but I know it will be a sh*tty email & I don't really want to do that. But I'm kind of mad that he keeps saying he is finishing it up and obviously isn't. I'm pretty sure I wouldn't be able to have it by Christmas now but I'm still frustrated.
So should I just send an email or not? Hes a nice guy and we had a good experience with him but I think its wrong for him to say its almost done and over a month later it still isn't. And the fact I shelled out more money for this makes me even more mad.
Re: Should I send the crappy email? (long)
It's been almost a month, I would send another email. I probably would wait until after the holidays if he hadn't said it was almost done and would send you a link within a week, before thanksgiving.
I would just site the email he sent you a month ago, and ask him why its not finished yet.
I don't think the e-mail needs to be sh*tty... just keep it short and concise.
"Dear Photog,
I've been waiting to hear back on the layout you promised would be done by 12/11. What is the latest?"
If he comes back and says that it won't be done until _______________, then go back with the point that you're paying more money for it, and demand it by Christmas.
I would email him. You are the client and have paid him for his services. No reason why you shouldn't receive what you ordered on time.
I am in a similar boat. My photog hasn't even given us all of our wedding pics yet (only 217 available and she was supposed to have 400 ready for last week). I hated having to email her but I did. She needed to know that it is unacceptable to give false deadlines to clients. If I did that at work, I would be fired. It's just bad business and I would not recommend her to anyone after my experience thus far.
Good points! I'm just thinking he'll again say "I'm finishing it up and will have the link to you by the end of the week." I don't want to get sh*tty, but I'm frustrated so it may come off that way! lol
I may just send a short one asking for the status. Oh and each time I reply from the same email that started in November so if there is any doubt he can just look at the thread to see he did say it'd be done before Thanksgiving.
Well I kept it short and non-crappy, but made it clear he wasn't doing what he said.
He replied that they have been moving so he's had a lot going on and knows he's "a little behind." But he said he's still planning on having it to me by the end of next week. I won't hold my breath, but at least he responded and knows I'm not happy!