Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
quick! anyone use citizens bank?
I've been having a really weird thing happening the last 2 days with my act, and I'm starting to get really nervous. I tried to log in online (while on the phone) and it said I logged in incorrectly 3 times, so it locked me out. I didn't think that was weird because I was distracted and may have typed it in wrong, although I don't think I did the last time or two. I tried again today and found that same message. So I call the cust. serv # and try to do the reset password thing. The automated system tells me they have no record of my act# or social security#. I'm starting to get really freaked out, so I push zero until they connect me to a person. He gets all my info and says that he doesn't see anything but that I am locked out. He tries numerous times to get me back in resetting my user name and pass in the process. With the new ones I was able to see our act and our $ is still there, but as soon as I reset back to our correct name and pass we were locked out again. His solution was to say "well then they must be doing something with the website, because everything is unlocked here". So I say, "So I just try again later?" and he says yes and gets off the phone.
Can you all log into your acts without a problem? I think it's really weird that we still can't get in after being reset. It's starting to make me quite nervous ... I don't like it one bit.
Re: quick! anyone use citizens bank?
I just logged on and everything was fine from my end. Did you use a different browser?
Try to call the online support tomorrow. If you have any questions you can call me tomorrow, I will be at the branch from 10-5pm. I can not reset passwords though but if you want to be sure your accounts are ok and havent been tampered with you can call me and we can go through it. My number there is 672-6199 just ask for Beth.