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In case you want to know re: Cmas Dinner

So, I made a res. at Liliana's - got there, checked in, waited, waited, waited some more.

They started seating people with reservations later than ours.  They totally forgot about us!  Ben was having a meltdown from waiting so long, so we left & ended up getting Chang Jiang take out.

I was looking forward to trying Liliana's, too!  Hmph!

Re: In case you want to know re: Cmas Dinner

  • Wow, that sucks! The same thing happened to us last week when I went to Cheesecake Factory. I let about 2 couples go before us before I said something. Turns out that the first couple took our reservation because they said yes when the waitress asked if they were us. Boo.
  • Dude, I would write them a letter. You may get a free dinner!
    someecards.com - You're like the Comic Sans in a world of Times New Roman.
  • imagesilvahalo:
    Dude, I would write them a letter. You may get a free dinner!

    I sent an email =) (There's an address on their website for customer service emails, but it looks like the owner is the one it gets sent to) We'll see what happens...

  • Bummer! I love me some Chang Jiang, though.
    Warning No formatter is installed for the format bbhtml
  • imageCharmeng:
    Wow, that sucks! The same thing happened to us last week when I went to Cheesecake Factory. I let about 2 couples go before us before I said something. Turns out that the first couple took our reservation because they said yes when the waitress asked if they were us. Boo.

    OMG, who does that? Jerks. 

    You should have set their car on fire just to teach them a lesson. 

    image
  • imageCharmeng:
    Wow, that sucks! The same thing happened to us last week when I went to Cheesecake Factory. I let about 2 couples go before us before I said something. Turns out that the first couple took our reservation because they said yes when the waitress asked if they were us. Boo.

    I got yelled at at CF once because someone left before their buzzer rang, so they gave it to us on their way out the door.  The hostess yelled at me when I checked in (with their buzzer) because I clearly wasn't "Ron."  I LOLed at her.

  • Now I want Chang Jiang.
    10.11.07 ~ 04.08.10 ~ 08.11.12
    image
  • Lurking here to say bummer!  Liliana's is awesome!  The owner is a pretty nice guy.  He allows us to get take out sometimes on Fridays and Saturdays, when they normally do not offer take out.  I would give him a call.
  • Oh, that is such a disappointment!  I'm so sorry that happened to you.  They normally have great service (we've eaten there with S a few times, and they are always great about attending to us quickly).  The owner has a young child, so I'm sure they understand how it can be eating out with a toddler.  I hope they respond to your email and offer you a free meal!  Keep us posted!
  • So I emailed & just heard back from the owner - he apologized profusely, said they ended up serving about 350 people, and were only expecting like 80, but said that's not an excuse & he's terribly sorry we left disappointed.

    He sent a gift card & it's less than I thought it would be (it wouldn't really cover a meal for just one of us)...but it's more than he is required to do.  I think next time we go there, we'll make sure it's on a less busy night.  Smile

  • Oh, one more thing.  Matt thinks the amount of the GC is to see if we're serious about coming back and trying it again, or if we're just a bunch of greedy bastards looking for a free meal.

    The owner did ask that we email him before we come in next so he can come out and personally apologize to us, so Matt thinks maybe more might be offered at that time, once he sees how awesome we are Wink

    Or...we could just sit at the bar and have a few free drinks...

  • Well, I'm glad they finally responded to you.  Hope it plays out like your DH says...that would be nice! 
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