Dear Toyota,
I am a 2007 Prius owner, and was a very, very proud one up until recently. In addition to the brake recall on the 2010 Prius, I was reading that there are lots of consumer complaints about the brake system going back as far as 2005, but no official recall yet. I'm really started to get pissed about this whole thing, you're handling it really badly. Why aren't you doing a full-scale check on all your models, and offering to have any owner's car be given a 100-point inspection or whatever for free? My resale value is in the tank. The Prius used to have the highest resale value of any car in America, and I've lost $3,000 in value in the last month. I am part of the floor mat-getting-stuck-under-the-gas-pedal recall from DECEMBER, and your dealers "should have" a fix for it this week. Almost two months later!!! It's ridiculous. Get your sh!t together Toyota.
Sincerely,
A royally p!ssed off environmentalist who used to have a cool car
Re: Dear Toyota...
I know...my DH has a Corolla that is not involved in the recalls, which we were planning on selling in a few months. Now...I'm not so sure because I wonder how far the resale value will go down even though it hasn't been recalled. Pratically the whole brand has been recalled.
Learning to start all over again... Blog
Which one did you get? I have a gray four door hatchback '09 Yaris and I LOVE IT!
Honestly, Honda is having a bunch of recalls on their Fits for switches that can burst into flames, Hyundai recalled cars for a seat belt sensor, Ford is recalling a bunch of cars for a brake issue, Dodge and Jeep are also doing brake recalls, and there was one other one they JUST announced on the news. Toyota is not alone in their recalls, they're just getting more publicity because it stems from that accident that happened where a police officer in San Diego died (I actually go through that intersection a couple of times a month). In fact, the Ford recall is basically the same recall that Toyota just released for the Prius'.
I love my Toyota! I love my experience with my Toyota dealers. I love that I put 0% down and pay 0% interest on my brand new car. My next car will probably be a Toyota again unless I can find a Ford or Chevy that get me the same gas mileage and comfort. A couple of recalls are honestly not going to deter me from an otherwise great company who has always taken care of me (including letting me skip a payment a few years ago penalty free when I lost my job! This was BEFORE the economy crashed and all companies started doing this.)
I grew up with Hondas and Toyotas. I drive a Saturn now (only because the Toyota people laughed me off the lot when I showed up in my 89 Geo Metro (bastards)).
I think it'll be OK.
SuperGreen--I would try not to lose too much faith in Toyota. I'm sorry that you are dissatisfied right now, but honestly, I kind of believe that they are probably doing the best they can in this bad situation. They have sold a poop ton of cars, many of which (I believe) probably won't ever have this brake problem, but they are trying their best. I mean, just do the math on this--I don't know about you, but about every 3rd to 5th car I see on the road is a Toyota--and i'm in a small city. That's a LOT of cars to try and figure out if there's a 1. a problem 2. if it's all the same problem 3. if it affects all model cars 4. if it affects all years of all model cars, etc etc If problems from as far back as 2005 kept getting mis-diagnosed by mechanics...it probably never got much higher up than the mechanic's boss.
If you remember when Toyota was first brought to America, they had to work long and hard to establish their good reputation and name. I mean, if your Toyota has never shown signs of the problem, and many many many others also haven't, I DO think it's a more complicated problem than what can be figured out over night and really could be more of a random "glitch" like it was originally thought to be. Kind of like the old adage that you never want a car built on a Monday or a Friday--there's no way to really know (as a consumer) what day your car is built on, but anytime something goes wrong with a new car I was always told "oh, it must be a Monday car" or something like that.
If they don't work just as hard to fix their problems and make their customers happy, then the market should correct itself. If Toyota really is the crappy kind of company that simply brushes its problems under the mat, then the consumers will lose interest and they'll go bankrupt....again, at least they should. Have faith, be patient, and stay vigilant. If they don't satisfy you, make your voice heard!
We have the Flint Mica, aka Gray Sedan '09 Yaris. We wanted something with great gas mileage and none of the Chevy's that we were looking at had as good as this one, so this is what we chose.