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Someone wanted to know about Time Warner, right?
DON'T USE THEM. We have had home phone and Road Runner for over a year with them - NEVER had a problem. But, our deal prices were about to run out, so we thought "We should consider adding cable." The deals they offered us were sick, and we felt like we got worse offers as current customers. We kept the customer service guy on the phone for nearly 45 minutes talking over our options. We decided to drop long distance and add cable (the basic + the next level of digital channels.) Great, .. on our merry way, right? (When they installed the cable, the tech was SHOCKED we weren't even OFFERED DVR. We thought it came with the package - we didn't know any differently.)
They came last week to set up the cable. Now our duplex already was set up - they had to supply the cables and the box, and plug a few things in. That's it. Later that night, DH says "Hey - we don't have a dial tone!" Customer service call #1. He's on the phone with a remote tech for half an hour (get a different phone, plug it into your modem, try plugging back into wall.) He said it was misrouted, he rerouted it and we should be good to go for YEARS. Two days later... and we don't have half the digital channels we purchased. Hmm. Customer service call #2, but of course it's the weekend so we get sent through the automated system. 45 minutes later, he FINALLY gets through to an actual person. They have him try rebooting the box, etc. Then they REMOTELY shut it all down and restart it. Nope, so he'll send a tech on Tuesday (today.)
Tech comes out and it takes him a total of 2 minutes to determine - those digital channels that the sales rep assured us were in our package actually AREN'T, but he can add them on. I informed him I'd call the sales rep back. Lucky for him, he's out today, so I speak to someone else. She apologizes for the miscommunication, I reiterate that WE ASKED SPECIFICALLY about channels we're missing (ie: Speed, GSN) and were told it was in our package; her adding them on for $5-something a month plus taxes was UNACCEPTABLE. I demand to speak to her supervisor, and she relents that she'll add the channels for $3.79/month, but apply a $5/month credit for the first year. Okay, so we come out on top. Still slightly steamed, I hang up.
And two hours later, DH comes upstairs fuming. We are AGAIN without a dial tone. He calls (again from his cell phone) and they tell us that there must be something wrong with the wiring. They'll be able to send a tech ON FRIDAY AFTERNOON. GREAT.
Moral of the story. If you're a Time Warner customer, don't try to change your service. If you're not, don't bother. We're switching to AT&T w/Dish Network.
Re: Someone wanted to know about Time Warner, right?
There are very few things in life that I can use the word "Hate" to describe, but Time Warner is one of them. I hate that we have to give them our money every month for horrible service and equipment that doesn't work. We bought a high def tv two years ago and upgraded to the high def box with dvr. We have had to exchange our equipment 19 times in the last two years. 19 times!
Unfortunatley ATT is not available in our area yet. I cannot wait to switch. Time Warner sucks!
Oh man!! What a headache! We didn't have too many issues with Time Warner, just a bit of poor customer service but nothing a phone call and 45 minutes didn't fix.
Secondary infertility success with IVF, then two losses, one at 14 weeks and one at 10 weeks, then success with IUI and then success with condoms! Who would ever have guessed.
This Cluttered Life