So DH and I purchased these chairs http://www.adirondackchairs.com/adirondack-sets/wood-sets/bigdaddyadirondackduowithfreesidetable1.cfm a few months back. Last week DH was moving them to cut the grass and one of the arms came off. I was suppoed p*ssed about it and decided to call today about them. The girl on the phone was like ok no problem, just dispose of that chair and we will send you a new one at no charge.
Really? Well while I have you on the phone, the side table was a different color when we got it, and although we stained the chairs/table before sitting them outside, the table is turning a brownish color - almost like it is starting to rot. "Ok sure we will send you one of those too."
GREAT!!!
So if you guys want to purchase from this company - do so! I LOVE these chairs they are very comfortable and a great price.
Re: Customer Service RAVE
Holy crap thats awesome! Plus, thats NOT a bad deal at all for those bad boys!
I'm glad they were soo helpful with you
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NCSU - awesome price for these chairs. When I was looking for them I couldnt find any that were under $200 for ONE chair, must less a set. So when I found them I jumped on it with a quickness. Actually they are cheaper now than when I bought them, but still I am so happy the customer service is so great.
Terp - I am going to have 3 now instead of 2! There is no way I am throwing that chair away. Now boxermommy will have her own adirondack chair to chill in!!!!
those chairs are awesome!!! i NEED those in my backyard!
yay for great customer service!