White screen of death on my iPhone: Updated

blueshirt2003

It fell and the screen is totally white. It can turn on and off and that's all. I can receive calls but can't see whose calling since the screen is completely white.

 

I purchased that insurance on it...is this something that is typically covered?

I have an appointment today to go to the Genius Bar but I can't call them and ask this question since I can't type on the phone or access the phone pad. 

Julia_JJ

Dropping it usually isn't covered under the warranty - it's the difference between you doing something to it vs. there being a hardware or software defect.

However, your attitude going into the store and the attitude and demeanor of the person helping you make a huge difference, I've found; sometimes they'll just replace it, even if you dropped it.

blueshirt2003

That's what I've heard as well. I'll update later this evening as to what they do for me. 

blueshirt2003

Update: They replaced my phone for free. 

 

raynes