Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
I hate rude/stupid people
The receptionist always forwards calls to me if she doen't know who they should go to. Well today I got the rudest phone call I've had in the 2.5 years I've worked there. I work for an insurance broker (basically we're the middle man between insurance companies and employers). I answered a call that was transferred to me with our standard greeting to have the woman on the other line ask "Do you have dental?!". I asked her to repeat her question thinking I'd missed something. Nope, she repeated the same question in an even more rude tone. I asked her to what she was referring to, and her reply was "Well aren't you an insurance company?!" I told her we are a broker for insurance and that we don't sell insurance but we can place it. I asked if she was seeking individual or group coverage. She snapped back, "Individual". I told her "unfortunatley we don't broker individual coverage". She then shouts back at me, "Well why didn't you say so ***!" and hung up on me.
What in the world makes someone behave like that?!!! Calls like that make me want to get out of a customer service position.
Re: I hate rude/stupid people