i mentioned on tues that we had issues with one of our crib pieces and they were supposed to send a replacement - when it arrived on tues, it was damaged. DK called BRU customer service and let them know. They apologized profusely and got in touch with the manufacturer.
A new piece with an insane amount of packaging arrived on Wednesday- they sent it priority overnight. No damage. I have to give a ton of credit to BRU customer service - they did a great job coordinating/expediting the replacement.