I need your help!!!

Northstar1808

okay, so I posted on the AW/vent/open letter thread that a company charged me $130 for not stacking chairs. They claim that they verbally told me but they didn't and I never signed a contract. The prez of the company said she'd give me half back.

I called my CC company to see what the likelihood would be of getting my money back and they said basically if they contact the merchant and they provide any documentation stating that the chairs should've been stacked then it kind of ends there. The rental company did put it on their contract but I didn't sign it and they didn't record any of the phone conversations.

So what should I do? Should I take half or try to dispute it with the CC??

 

[Poll]

mushE

I voted to take the half because (1) it doesn't seem worth the $65 difference, (2) it's possible they did tell you but it didn't process (I had moments like this during wedding planning for sure), and (3) if it's in their printed materials, even if you didn't sign the contract, your cc company is not likely to side with you.

moleson99

I assume CC= credit card company???  That's why I said other.  I would take it up with the chair company and then only follow up with CC to make sure you get the credit.  But I think its between you and the chair company.  (oh, maybe that's what cc is!!) 

sunshine_day_dreams

mushE:

I voted to take the half because (1) it doesn't seem worth the $65 difference, (2) it's possible they did tell you but it didn't process (I had moments like this during wedding planning for sure), and (3) if it's in their printed materials, even if you didn't sign the contract, your cc company is not likely to side with you.

Yep.  This.  I'm lazy so $65 isn't worth all the effort to me.  Plus, even though you didn't sign the contract, I agree that if it is written in their contract that they show to everyone, your CC may not be as willing to fight.