How would you handle this?

nyrek

I'm pasting in a letter I want to send to my photographers.  Thoughts? Suggestions?

"Dear Photographers:

I wanted to let both of you know that Matt and I are rather disappointed about a few things.  Our wedding photographs are lovely; this has nothing to do with them.  What bothers us is that we paid for, as part of our package, an engagement session. 

Due to our schedules and planning, we were not able to have them taken before the wedding and after speaking with photoman1 about the matter, we agreed on doing a ?couples shoot? after the wedding instead.  At that point, I gave photoman1 my entire schedule for the summer, and when I mentioned that we would be in Pittsburgh for my cousin?s wedding at the end of July, he even stated he could come out there to take the pictures. 

A few days after our wedding, we received the email from you stating that you wanted to offer us a free session as you felt bad about what happened with my son.  (We were unsure if you remembered that we were still owed a couples shoot, which is why I mentioned that in my response.) 

Then, early this fall when I contacted photoman2 about our wedding disk, I also mentioned again that we would like to schedule a time to have a family session done as we were hoping to have pictures for the holidays to give our families. We heard back about the disk, but absolutely no mention of when we could set up shoot.

Since the wedding, there has basically been no contact with either of you regarding our photographs or about either of the sessions.  I had to ask about when we would see proofs, I had to request (on several occasions) to get the copy of our disk with the high-resolution images, and I have made several attempts to set up sessions with you. 

At this point, we really aren?t interested in having either of the sessions done.  I do not feel that I should have to beg for a product that I already paid for.  We are not even worrying at all about the session you offered us after the wedding, and would like to know if we can please get reimbursed for the engagement session that we never had.

Thank you for your understanding."

 

lburkey21

I think that sounds great. Outlines your frustrations, your multiple attempts to resolve the issue and their lack of follow through. You are definitely within your rights to ask for a refund - especially when it's their fault that the session hasn't happened.

 

Let us know if/when you hear anything back from them.

benmel31

Sounds perfect.  Your letter is appropriate and avoids emotions.  Good luck.  Let us know what you hear back from the photographers.

akardisco

Sounds great. You got your point across, and it is all very rational. Sorry you are having to deal with that I have said this before, but wedding vendors (most of them) are horrible, horrible communicators!!

JMU_Bride09

I think it's really good.  It outlines the situation very clearly.  The one thing I would change would be to demand a refund instead of request one.  You sound almost too passive at the end, and you have a good case for their lack of professionalism.  You're an assertive lady, go for it

mrs.jesse

I think it sounds really well put. Very put together, rational, organized, and level headed. Hopefully they will respond to you.

nyrek

Thanks for the input.  We are changing a few things...and are definitely going to demand a refund as opposed to requesting one.  I agree, it does sound rather passive at the end!

Thanks ladies!