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Did I overreact?
Warning: This is probably going to be long.
Today was M's first day at a daycare center. She has been in an in home since she was 5 months. We got there this morning and no one was there to answer the door. We hadn't received our code yet to get in. We had to call the center so someone could come open the door for us. Someone finally came and let us in. We asked her if the director was in. She told us that she doesn't get in until 8:30. So then we asked in M's teacher was there she said the assistant teacher doesn't get there until 7:30and then the lead teacher doesn't get there until about 8. I have to be at work at 7:45.
This had all been talked about with the director when we toured. She made no mention about what time the teacher would actually show up. We told her that we would drop off M around 6:30 since we had to travel from Norman to almost Yukon for work. She said that was fine. She did not let us know that the person who would be taking care of M for an hour in the morning was going to be the kitchen lady.
When I had talked to her at the end of last month she just gave us the paperwork to fill out and told us to bring it with us on her first day there. When we went into M's class room there was not a cubby or anything with her name on it. It was like they forgot that she was starting today. We took M back to her old daycare.
I felt bad for the kitchen lady because she was confused. I was very emotional about it and it was hard for me to keep myself together while telling her that we did not want our child staying in a place that was unorganized and had very poor communication.
DH called the director just awhile ago and he said it sounded like she didn't even care that we were unhappy about how this has been handled. She said that she had heard that we didn't stay but she didn't even call us to see why. This whole situation has me very upset. Just the fact that they knew for about a month that M was starting there but hadn't prepared.
Plus, what if we had wanted to talk to the director or the teacher (which we did) before we just dropped our child off in a strange place? They were not there!
Re: Did I overreact?
So M's now back with her in-home daycare? Will she stay there?
I'm in the party of "If you're not comfortable where your child's going to daycare, don't leave him/her there." I've had some issues with JJ's daycare in the past, but we've gotten them resolved, his teacher's always there, and they've been up front with me about policies/procedures etc. Sounds like this daycare wasn't that concerned with it. If you weren't comfortable leaving M there, you made the right call.
Yeah she's back there until May. Her DCP is an angel! After all of this happened I called her in tears and she said to bring her right over. So we are now back at square 1 trying to find another babysitter.
I totally agree with this. I think it says a lot about the way the center is run that the director didn't call you to see what had happened and why you came but didn't leave M there. It sounds to me like you made the right decision. I hope you are able to find another place for her that seems to be more organized and welcoming!
That sounds absurd. I don't have experience with daycare yet, but I would expect someone to be watching the children at that time that is not the kitchen cook. Doesn't she had things to do to make breakfast/snacks?
It doesn't sound good. I would look at another place.
not okay in my book! I would be fuming! I'm glad the old sitter could take her and I hope you find someone new soon!
So sorry you had to start your week like that!