Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Am I being ridiculous? (long)
I had a coupon for 20% off your first salon service at Ulta, so I went there to get a haircut today. I usually go to the Aveda Institute in A2 because it's cheap, but I figured it'd only be $28 with the discount, so I'd give Ulta a shot. I've never been there before, so when I called I just said that I wanted a haircut on Thursday or Friday evening. I obviously did not request anyone specific because I've never been there before.
I get my hair cut, and I really like it. When I go up to the front, they said that it would be $36. I assumed that she hadn't taken the discount off yet, but she said that I had my cut with the salon manager, so her prices were higher. Well, how the heck was I supposed to know that?! I just made an appointment for whoever was available this evening. I NEVER would have scheduled a $45 haircut.
I'm ticked because I feel like I should have been given some sort of a warning. Their website lists haircuts as $35. No one ever told me until after the cut had been done that it would be more than that. I went back and forth with the store manager, who kept telling me there was nothing she could do. I finally just paid it and left because I was tearing up (oh the joys of being a person who cries when they're frustrated!).
Is it stupid of me to be so worked up over $10? Is it ridiculous for me to want to talk to customer service to get my eight bucks back?
Re: Am I being ridiculous? (long)
Mommy's little helper
lol, actually I did... because she put the tip in (on my card) before she told me the total. And, the stylist did a great job. I'm just ticked at the store manager for not letting me know or just discounting the cut.
My Chart
TTC since Sept 2009
Cycle#9-Natural BFP 7/9/2010 ~ m/c 7/31/2010 ~ 8/31/10 beta 0.
Nov/Dec 2011, started seeing RE. HSG-all clear! SA is good! DX = unexplained IF.
Cycle#25-50mg clomid, IUI#1 = BFP 12/24/11 ~ m/c 1/5/12 ~ 2/21/12 beta level finally 0.
Cycle#28- 100mg clomid + Ovidrel + IUI#2 = BFN
Cycle#29- Follistim + Ovidrel + IUI#3 = BFP 5/8/12 ~ betas dropped 5/17/12 ~ Cytotec(fail) D&C (fail) & then a methotrexate shot to get things going ~ 6/28/12 Beta FINALLY 0.
RPL tests reveal MTHFR mutation(1copy)-adding Folgard & BA and moving forward.
Cycle#32-Follistim + Ovidrel + IUI#4 = BFP!
Beta#1 8/21/12: 11, Beta#2 8/23: 71, Beta#3 8/25:174
9/4-seen sac/yolk, 9/7-9/12 hospitalized for a ruptured cyst causing massive internal bleeding.
9/11-seen HB!! 9/18- no HB, 9/21/12-D&C. Fetal tissue testing revealed a healthy boy. Now getting more tests to try to figure out this mystery
I agree w/ppl, not stupid at all, that's not truth in advertising! They needed to tell you over the phone that it was more w/the salon manager (I've never heard of that before, more expensive by who did it).
I would contact by phone or email the Ulta company, they don't like hearing bad feedback. You can tell them you won't recommend them to others & you'll give them bad reviews on Yahoo or Yelp (which I would do as well, I always look at the feedback on these sites to see what ppl have experienced before).
As for getting upset, I cry easily too when angry, I did cry in the store when DD knocked over a picture frame which knocked another one to the floor (luckily it didn't break), but I cried cuz she knew not to touch things...).
Let us know what happens!
My Happy House
I would complain too. Most websites I've seen will say haircuts "starting at $xx.xx", that way the more senior stylists can charge more. Is that how their site is?
I know I was mad when my stylist moved salons and the price went up by $10, wtf! So she now charges $45 + tip. I have also switched to the Aveda Institute in AA.
I agree - they knew you were a new customer and scheduled you with the higher pricing anyway without telling you. I'd complain to Ulta's customer service. I bet they contact that store manager!
I cry when I get frustrated too - I hate it!