Wow Kate Spade, Really?!

AlwaysABridesmaid...

Let me start my saying that my name is Danielle. Below is the reponse I got from Kate Spade in regards to my very polite email about a defective product I bought from them. Please not, this is the actual email. Lack of capitalization and all.

dear denise,

thank you for contacting us at kate spade.

we sincerely appreciate your taking the time to share your thoughts and concerns. your comments will be passed on to our management team for further consideration because we have always counted upon our customers? feedback to help shape our product offerings and improve our services.

if you require further assistance, please feel free to contact us at customer_care@katespade.com or call us at 1-866-999-kate, 24 hours a day. we will be happy to assist you in any way that we can.

thank you again for taking the time to share your comments with us!

with kind regards,

cindy

customer care

katespade.com

 

driftingangel26

Ugg I would be a little mad if I received that letter back. They didn't even have the courtesy to address you by your correct name, and it seems like they are just pushing you away so they don't have to deal with it..lame. That email is so unpro

ead1975

Aside from the wrong name, it looks like an automated response.  I suspect you'll hear more from them, but if you don't hear within 24-48 hours, I'd call and speak to someone. That'll always get you further than an email anyway.

Good luck!

christieep

Totally unprofessional.  I agree that it is probably a stock customer response e-mail, but what company doesn't use any capitalization?  I realize that for some company logos/signage/mottos that they might not use capital letters, but for a business communication that is simply not acceptable.  Unreal.

becca474

wow. that response makes me not even want to buy a Kate Spade bag ever.

ead1975

christieep:

Totally unprofessional.  I agree that it is probably a stock customer response e-mail, but what company doesn't use any capitalization?  I realize that for some company logos/signage/mottos that they might not use capital letters, but for a business communication that is simply not acceptable.  Unreal.

That seems to be their schtick. I agree, it's stupid, but they're consistent about it. I've ordered from their sample sale before, and the emails I've gotten are all lower case. I find it twee, but I just ignore it. (Of course, I'm not writing with a complaint, so it's a lot easier to be forgiving!)