In my new position I am tasked with tracking and recording the company's assets. Not so much of a big deal except that the darn place is huge with multiple departments spread around the county with each department purchasing their own stuff. The particular item I am working on right now has taken about a month to get a response from someone on. What does the lady do after a month of me pestering her with no answer? She *finally* directs me to someone else (which I asked her to do in every single correspondence with her from the beginning if she couldn't help me). This leads me to my vent for the day.
I emailed the person she asked me to speak to. I asked him about a part that was ordered that fell within the guidelines to list it as an asset (or be added to an already existing asset that it may belong to). I asked very detailed questions. Is it a stand alone item? Is it part of a server? There were two additional warranties,what were the individual costs, etc? If you can't help please direct me to the person who can, etc. Very very detailed questions that warrant detailed responses because I didn't purchase the item nor do I even know what it is or what it's for. I'm not even in that department to got take a look at it myself! All I have is what the invoice and PO tell me.
So what do I get back as an answer? One line. "It's part of the department's network." *sigh* I figured that seeing I asked specifically if it was part of a server but what about all the other 1000 questions I asked?
GRRR! I wish I could just travel to each place and do an inventory my darn self!
CRAFTY ME
my read shelf:
Re: Work Vent
Ha!! He must have seen my vent here because the guy called and gave me the details. NOW I can move forward.
It's really frustrating though. I have to do this with most of the items I come across.
CRAFTY ME
my read shelf:
So annoying. I hate when I'm like "should we do this or this?" and the reply I get is "sounds good". Sometimes a phone call is better than email, but I hate talking on the phone.
Ahh that sounds extremely frustrating! Glad he got back to you with more info!
I once had a general contractor not forward a critical contract document because he deemed it "redundant"... um, sorry mr. dood that's not your call. After a month I finally got him to forward it and it was followed up by a very apologetic person who wanted to make it very clear that he just got the document. I said I knew, because it took me a month to convince the GC to send it to him.