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WWYD?
Today isn't a good day with our admin assistant. She basically flat out refused to do an aspect of her job and actually yelled at MIL about how she doesn't want to do it, but was forced to anyways. Now she's pouting and not speaking to anyone. She's also pulling the "My shoulder hurts and it's all your fault because you made me do this" card, as well as slamming our paper cutter.
A few minutes ago, someone came in that emailed a file to be printed out for her. Since the file was so big and she only wanted one flyer, J deleted the email after printing it. Today she came in wanting more, but the file's been deleted. So I told her that and SIL is sitting there and said "Why would he delete it?" and out admin assistant said "Because he's dumb" under her breath, but I still heard it. I turned and said "EXCUSE ME??" I'm livid.
I'm sure MIL will want to talk about this whole day with J and I about her since we're technically her direct supervisors, but I'm shaking I'm so mad right now. I seriously want to have a conversation now about this. But I don't know if it's worth it.
What are your thoughts? WWYD?
Re: WWYD?
1) Document, Document, Document.
2) Send her home for the day.
3) On Monday have a meeting with her and discuss her behavior and explain who unprofessional and unacceptable it is. Document that you gave oral counseling and a warning.
4) Fire her if she pulls anything like this again....
Frankly you have enough to fire her now, but I would document and then fire upon second time because that way you will be more protected legally.
DOCUMENT!!!!!
Money Matters The other half's blog.
EJ is growing up too fast!
I am suggesting the conversation for Monday when you have calmed and she has hopefully realized she needs to be grateful to have a job in this economy and that she is working with such understanding people.
Otherwise I would have the convo now and send home.
ETA: This falls under insubordination as well as a few other things.
Money Matters The other half's blog.
EJ is growing up too fast!
I think PKW gave good advice. I'd be livid too. Definitely have a formal conversation with her about all the issues you've had with her today, give her a verbal and written warning about it that she has to sign, and go from there.
Note: I am not an HR or legal expert so take my advice FWIW.
1. Sit her down VERY BRIEFLY today and explain that you are sending her home to think about her position with the company. If she returns on Monday, then you trust that she wants to continue her employment.
2. On Monday then have a verbal conversation that you understand that everyone has bad days, but having a bad day in front of a client is unacceptable. That will be her only verbal warning. Her next will be a written notice and possible termination.
PKW made all the points I was going to say and say it again-document, document, document.