I lost the valve to my little manual Evenflo SimplyGo pump. I leave my big, monster pump at work and just transport the parts that need to be cleaned. I have the manual for those "just in case" times. Well - my valve turned up missing. Could be anywhere in that kitchen. Heck - anywhere in the HOUSE! So I looked around to try to find where I could buy a replacement. Nadda. Could NOT find it. So I just emailed their customer service this morning and asked if I could buy just the valve. I got a response today (same day - niiiice) and they're just going to send me a new valve. No charge! It's just a $20 little manual pump and they're going to be super awesome and replace the valve that I LOST!
I have to share when things go like this. That's so awesome. I'm so excited and happy because I didn't want to drop $20 on a new pump. (although $20 is not a ton considering....)