I have heard great stories about their customer service- but have never needed to contact them... no issues with anything I have purchased (which is a LOT).
But a jacket I got yesterday, while I loved it and it was fine mostly - the inner pull string pulled right out when I went to tighten it... I asked them if they could refund a small amount to put towards the cost of having someone fix it (needs stitching I can't do b/c of the location of it).... and they refunced me the FULL price of the jacket + an extra $10 zulily credit!
I feel guilty... well not that guilty- since ih ave spent a small fortune there this year, lol.
but wow!
If you don't know about this site (you live under a rock... j/k)... it's fantastic items on special deals for a few days - usually GREAT prices. all kid, house and mom related.
http://www.zulily.com/invite/gdevine130
and you get a $15 credit any time you refer someone who makes a purchase.
It's just great all around!
Re: Wow, Zulily customer service, amazing. Purly amazing.