This week, I bought a Vistaprint voucher for $50 worth of products and last night, I put in an order. Well, during the check out process, I never saw the box to put in my voucher number/promo code, and kept proceeding to the next page until-oops, I had submitted my order.
So, I emailed customer service, explained the situation and that I would like credit for my voucher and have $50 of my order refunded back to me. I got a reply email this morning-not only are they refunding me the $50 of my order, but they told me that my voucher will STILL be active for me to use. So basically, I got my entire order for free! (except shipping-which was more than the $50 anyway and I was planning on paying it)
Talk about good customer service!
Re: Vistaprint is awesome
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