Ordered something and it didn't arrive... what to do?

AugustBrideCO

In December, I ordered a Colorado History CD and songbook online from the person who wrote the music.  It was ordered through the school secretary with a school credit card. As far as I know, it never arrived, and no one in the office remembers it arriving.  However we have had a problem with items disappearing in our school (dozens of reams of paper, a big box of books from Amazon, etc) so I don't know if it was never sent or if it disappeared once it got here. 

 The secretary has called and left several messages, which have not been returned. I just sent my second email, this time going for the pity card (the kids will be so heartbroken if we can't do our Colorado History musical, etc).

If I don't hear back this time, what should I do? Should we try to get the cc charges reversed, or not since we know that sometimes things do "disappear" at the school? I'm not sure who would want a Colorado History music cd bad enough to steal it though.

denverpair

I would try and get your money back.  It does stink if someone took it, but bottom line is that you ordered something, never received it and should be reimbursed.

azuremama

If that person can't give you the courtesy of returning calls or emails, I certainly would not give him the benefit of the doubt that it was sent.  I say dispute the charges and let him prove that he mailed it and that it was received.

ETA:  I would also probably use that as leverage to try to get in touch one more time by saying "I've sent x number of emails and we've called x number of times with no response.  If I do not hear back from you within the next 48 hours, I will be disputing the credit card charges."

Noah&ZachsMom

azuremama:

If that person can't give you the courtesy of returning calls or emails, I certainly would not give him the benefit of the doubt that it was sent.  I say dispute the charges and let him prove that he mailed it and that it was received.

ETA:  I would also probably use that as leverage to try to get in touch one more time by saying "I've sent x number of emails and we've called x number of times with no response.  If I do not hear back from you within the next 48 hours, I will be disputing the credit card charges."

This.  Something definitely sounds off.

Pesky

Yep, call the credit card company and dispute the charge.  If the merchant can prove it was sent, there's your answer.  Otherwise, wouldn't feel bad.

AugustBrideCO

I'm fine with disputing the charges, other than the fact that I REEEAALLLLLLLLY want the stupid CD!!!!!  I don't think it's available for purchase anywhere else.