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Input on Vet's mixed reviews

Parkway is this huge vet, with thousands of clients. What appeals most about them is how low their prices are.(all Nala's shots will be about $50, as opposed to $160 with Pongo. It cost $35 to neuter Pongo, whereas elsewhere it would have been $75.) The problem is that they get a lot of mixed reviews, some raving about how great they are, and how they've saved dogs lives etc... but the other reviews are about how dogs have died, which to me wasn't very alarming. I mean you take your dog to the vet when they're sick, and you can't expect the vet to save every animal. But one family lost two dogs there during spay/neuter procedures. That's pretty scary to me, that should be a routine procedure, they should know what they're doing right?

There have also been people work there for only 2 weeks and quit because they didn't like the way things were being done, that's pretty vague but it seems like a huge red flag to me.

There's been this debate whether or not to take your dog there for surgeries now, and the prices are nice but I don't think I want to take the risk. Saving a few bucks would be nice, but not if it means risking the life of Nala. Anyway, I just wanted y'all's input on this, we haven't been dog owners for too long and y'all are my experts. Thanks!

Re: Input on Vet's mixed reviews

  • I would go talk to them and get a few questions answered.  I'd ask about the dogs that didn't make it through surgery and see if it was an effect of the surgery or anesthesia.  Some breeds do not do well under anesthesia and it can often, sadly, result in deaths.  Beyond that I would see how you feel about the office staff.  Do they get along wit

    h you?  Are they friendly?  Or can you tell there is something going on that makes it seem uncomfortable to be there.  Just get a feel for the place and determine if it feels right for you.  I used to work in a vet office and see nothing wrong with looking into more what you are concerned about. 

    As for the people that left, I would just see how you feel around the staff and how they interact.  Some people think they can handle it but then really can't once things get going.

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  • I'd always gotten along great with the staff, until last weekend when the receptionist was incredibly rude. I asked which shots Nala was due for, I can't keep all of them straight and she was really snippy about it, so I waited 'til we were taken back before I asked again and got an answer.

    I also got yelled at for putting Nala on the floor while I was paying. I understand that it's important to keep her away from the other dogs just in case, but basically told me that I shouldn't have her there at all. It wasn't my choice to have to wait for 2 hours to get her shots, and I have to get her shots. Oh well, I just blew it off as them being irritated b/c it was so busy. 

    Is it common for dogs to die during spay/neuter procedures? I'd never heard of that before, and it scared me. 

  • Seems a little scary to me.  If you think about not only the emotional attachment you and your family have to the pet, but also how much money you probably already have wrapped up in the pets, it seems like it might be worth it to pay a little more.  Or travel a little further to find a vet that has good prices and reviews.

    If it were me, I'd go with my gut feeling.  I wouldn't go in for a spay/neuter unless you thought they seemed good when you went in for shots and less invasive visits.  Also, you could see reviews for specific vets.  If it's that large, I'm guessing there are many doctors so see if the bad reviews are just for some of those vets. 

  • Thank you! I can't imagine losing Nala, and how Pongo would take that. He's become so attached to her too. I've got until she's 4 months to call around and talk to people about it.
  • I work at a vet and its VERY rare to lose an animal during a routine spay or neuter.  Sadly it does happen, but if it happened to ONE family with two different animals at the same vet, I don't think i'd be going there, especially for surgery procedures. 
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