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Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Scentsy?
Has anyone ever got anything from Scentsy? My H got me a warmer and 5-6 scents he had them ship it to me as a surprise. Well in the mail today I got 2 scent packs and that was it. He called the lady a few times, she said she would call him right back she never did. From what I understand this is a lot like Avon and Pure Romance so would calling this woman again be best or would calling their corporate office be better? Also, if anyone has dealt with this company please tell me your experience was much better..
Re: Scentsy?
Hmm... There are a couple of people here who either buy or sell it.
I wish I could help, but I know little of the company. My first instinct would to be what you did and call the person that sold them to me. Did he pay for them yet? Do you have an invoice?
I am looking on their website and I don't see an 1800 number. But if you have information to their corporate office, you might want to try it. This has to be an MLM business, which makes me wonder if it's possible you can find her sponsor line to try to communicate if she refuses.
Thanks Afton.
Ok, first I need just a bit of clarification. Did you get two Scent Paks (which are like bags) or two bars (which are in a clamshell)? If you got Paks, you probably got someone else's order, which your consultant still needs to help you with, but at least it's a start.
Really, she's the one who needs to help you with this, so try calling her two more times. If she STILL won't help, on the second call let her know you're calling corporate. You'll need the order number from YH's receipt (if he got one in an email).
Also, if you want to PM me the consultant's name, I can see if I can find out who her director is and see if we can get her to push the girl into helping too. I'm sorry you're having a bad experience with Scentsy.
We're like any other company where it depends on who you deal with as to the experience that you'd get, but I know how much it stinks when you have a bad consultant. If I can help at all, please don't hesitate to reach out to me!
I sell scentsy and from time to time there are mistakes. I've always called and taken care of them myself so the customer wouldn't have to. I would contact the consultant one more time and if she is not willing to help you then contact the company directly. 1-866-277-1790. I think they are like normal business hours--not 24 hours.
Did it come with a packing slip? Does it say only 2 scent paks were purchased? SOmetimes It will say the correct order was shipped, but in fact I'm missing an item or 2 that's why I ask. Did he order it online from a consultant's page or did he speak with the lady? If he ordered it online he should be able to access his receipt and all still. If he ordered it through the lady, did she provide him with a copy of the receipt?
Yea, they were scent bars sorry. He finally got a hold of her today and she told him that the two bars we got had been on back order and that she isn't sure what she did and she would call him right back to him. She hasn't.
Let me clarify: My H ordered them from her directly but had asked her to ship them to me. She said that wouldn't be a problem as long as he paid the shipping cost and so he did. The reason he did it that way is because he had a few scent bars picked out that she said were on back order so he asked if it would be okay to just have her get the ones that were on back order and send them all at once and she said that would be fine. So he ordered a bunch of scent bars and a warmer, paid her, and paid the cost to ship it all here and I'm fairly certain he gave her some kind of tip for the trouble because that's how he is.
He still has his receipt/invoice with what he ordered and how much it was. The package came with a packing slip but it only had the two scent bars on it, no card that said the rest was on back order. My H said he is going to try and call her once more and get this figured out. If that doesn't work I'll have him send me her info and I'll PM you her name and area. Thank you for your help!
For the record, Scentsy consultants generally don't keep an inventory. When you place an order, they enter it in the computer and it either ships to them to deliver or it ships the the address they are given. There really is nothing she can do if the company didn't ship them to you.
I agree. Most companies that work through direct sales (with representatives) are like that. It depends on the size of the person's business but they usually only keep samples.
Keep in mind that if she had it at the booth, she might have sold it. If it's now on backorder, there's nothing she can do because she can't get them either. I've had tons of stuff on backorder before and all I can do is apologize to the customer. Scentsy has 10 business days to mail out items, and if it's on backorder they can take a little longer.
What did she say was on backorder, if you don't mind me asking?
She said the burner he got was on back order and one of the scent bars (rout 66 I think)
I know most reps don't keep a back stock of goods but this women does. She was selling them out of a booth at a show. I had thought that maybe she had sold out of them or something and that would be one thing but to completely ignore a customer seems kinda crappy to me. I also find it strange that when he asked for her supervisors number all the sudden she had everything he ordered. She called him to see what exactly I had not received and told him that it was all ready to go she just had to get to the post office. She finally just came out and said she was sorry she messed up the order and was embarrassed. She said she was pretty new at this and she was really sorry. My H told her it was fine he was just frustrated at being put off and ignored. She said she would have it all sent out on Monday morning.
While I don't keep a back stock, I do think it is actually pretty common to keep a back stock of scentsy. I wouldn't say it's the norm, but it's more common than I would have thought. I am glad she finally responded, but I do think it's very crappy that she did not respond until she was basically given an ultimatum. I hope you get it quickly and you love it so much that it was worth the wait (but not the crappy customer service).