Travel
dragon_chica
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Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
PSA: Our bad experience with Vayama.com
in Travel
DH and I decided to finally bite the bullet and buy plane tickets to
Asia for this coming February. We went on yapta.com, the tracking site I
normally use for our travel plans. We put in the usual search
parameters. Dates, locations, 2 adults, etc. For the children section
there was only one pop-up menu for children. We chose "2" for 2
children and then it opened up two more menus to select their ages. We
selected "3" and "under 2, no-lap." We received our price choices and
selected one that worked for us in regards to price and times. Yapta
redirected us to Vayama.com. I proceeded to go through checkout,
filling in all of our information including passport info. I went to
"Submit" and it tells us that all children need to be over 2 y/o. Um,
ok. We called Vayama to ask why this was happening since it seemed
silly not to allow kids under 2 to fly. They explained that on their
website's search parameters they separate "children" and "infants" and
since we technically selected 2 "children" the information we provided
with DS's birthday was incorrect and we weren't allowed to proceed.
So basically, Yapta screwed us up a bit because their parameters were
different. The rep recommended we go back to yapta and do the search
under 2 adults and 1 children and then to call them and they'll add the
infant. So long story short there was a lot of back and forth about
this and it ended up taking an hour before we finally submitted payment
for the tickets. Mind you, all this is being done over the phone.
Fast forward to an hour or so later. DH gets a call from Vayama and they say that upon calling the airline to confirm pricing it turns out that DS's ticket has increased to $400! We were in complete shock from this and anger too. We asked to speak to a manager and pointed out to the manager that due to their lack of communication with Yapta and how their search parameters worked as well as how long their rep took to take care of this the ticket increased. If this was taken care of the way it should've been (us ordering online and getting done in 5 min.) we probably would've missed that new increase. We didn't feel we should have to pay for that extra increase. The manager basically said too bad so sad do you still want to buy them? Begrudgingly we agreed.
The next day DH wrote a complaint email to Vayama and Yapta. Yapta responded with, "It's not our fault." Vayama responded with, "Yeah, it's our fault. Soooooooorrrryyyyy." So I decided to write an email back myself and ripped them a new one. Their response? "Ok, fine. Even though you ARE technically paying for a seat, regardless of age, we'll bring the infant's seat price down to the child's seat. So we'll credit you a whole $9." Really? F-ing really? In my email I even said I wanted to see some sort of compromise that would not only satisfy US but them as well. I was trying to let them know that I'm not a money whore but they still needed to make this right. I would've been happy with 50/50. It was THEIR fault and I felt they needed to eat some of the cost. Well, that whole $9 got them this PSA. I also plan to post this on their yelp review, which happened to have horrible reviews.
We will never do business with Vayama.com again and we are seriously considering dropping Yapta.com as well.
Fast forward to an hour or so later. DH gets a call from Vayama and they say that upon calling the airline to confirm pricing it turns out that DS's ticket has increased to $400! We were in complete shock from this and anger too. We asked to speak to a manager and pointed out to the manager that due to their lack of communication with Yapta and how their search parameters worked as well as how long their rep took to take care of this the ticket increased. If this was taken care of the way it should've been (us ordering online and getting done in 5 min.) we probably would've missed that new increase. We didn't feel we should have to pay for that extra increase. The manager basically said too bad so sad do you still want to buy them? Begrudgingly we agreed.
The next day DH wrote a complaint email to Vayama and Yapta. Yapta responded with, "It's not our fault." Vayama responded with, "Yeah, it's our fault. Soooooooorrrryyyyy." So I decided to write an email back myself and ripped them a new one. Their response? "Ok, fine. Even though you ARE technically paying for a seat, regardless of age, we'll bring the infant's seat price down to the child's seat. So we'll credit you a whole $9." Really? F-ing really? In my email I even said I wanted to see some sort of compromise that would not only satisfy US but them as well. I was trying to let them know that I'm not a money whore but they still needed to make this right. I would've been happy with 50/50. It was THEIR fault and I felt they needed to eat some of the cost. Well, that whole $9 got them this PSA. I also plan to post this on their yelp review, which happened to have horrible reviews.
We will never do business with Vayama.com again and we are seriously considering dropping Yapta.com as well.
Re: PSA: Our bad experience with Vayama.com
I'm a bit confused.
DS's ticket increased to $400? Was that for the infant or the child? If it's the infant, was the infant going to be a lap baby or was that for them to have an actual seat? What was the price before it was $400 or did it increase by $400? And it mentions bring the infant set down to the child seat price, so was the infant/lap seat more expensive than the actual child's seat? I'm really confused.
This is what I am wondering too.
Blog
DS is the infant. He'll be 1.5 y/o at the time of the flight. DD will be 3. We chose to purchase him a seat. The price was approximately $1000 at the time of the purchase and when they called us an hour later the total changed to $1400. After the price hike the infant seat was a little bit more than the 3 y/o's seat. The 3 y/o's seat was a bit over $1300.
We wouldn't have gotten the price quoted. It would've been higher if we went directly through them.
Would they let you cancel his ticket and have the baby on your lap instead of spending the money
There would be a cancellation fee. After doing a flight with DD at 1.5 y/o last year I refuse to risk that nightmare again. And since this will be an 18 hour flight I would rather fork over the money to give him his own seat. In the end, if we waited to buy these tickets they would've increased, which was what we saw int he days after.
That's ridiculous... I would not have purchased from them and would have searched other sites to price compare. I've always had good luck with Kayak...
There is no way I would pay $1400 bucks for a seat for DD. Ive flown about 15 flights with DD (most have been long flights) and never paid for a seat but she's had her own on almost every flight since they've had space. When they haven't had a seat we just deal with it. I'd pass your DS between you and your DH...odds are they will have a seat anyway...$1400 is so much money even if you have a lot of money... I'd continue to send complaints. There's no way I would have purchased from them. That's a huge price increase!