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SO disappointed...
So my photographer e-mailed me a week or so ago - we agreed to meet so that she could give us our albums, and so that she could "speak with us about something." She kind of ignored my references to this "something" in our correspondence e-mails until she finally just said it was something that she would prefer to discuss in person.
Well, we met with her today...turns out, she lost just about all the video clips she took at our wedding. Our wedding package came with a video montage of photos from the day mixed in with small video clips of things throughout the day. Honestly, I loved her photos but this is what cemented us picking her, and it also made me feel better about not having a videographer.
She said that she must have lost the video card somewhere during the day. She said in all her years it has never happened before, and how she was so, so sorry and that she knows that she can't replace what was lost. She gave us $1100 of our money back and said she'd do another photo shoot of whatever we want (family, trash the dress, etc.) for free. She is a super great photographer, and despite all of this I found myself feeling bad for her - I could tell she was about to cry while she was telling us all this.
I know that sh#t happens, and that it could have been a lot worse (IE, losing all our photos instead), and in the grand spectrum of the universe it isn't the biggest deal...but I am just so, so sad about it. I was SO excited to see the video. I feel like I can't even be mad about it...it happened, and she is doing what she can to make it right, and if it's possible she might even be more upset about it than me.
Just feeling blah right now. =
Re: SO disappointed...
That is so disappointing. It sounds like your head is in the right place, and you have a good attitude about it. I'm sorry.
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That is awful.... even though she is trying to make it right it still doesn't change it.
My photographers (and H and his family) failed to take any pictures of H and his Mom or H and just his brother... or for that matter just the three of them. It was soooo frustrating since I had hoped to do photos for thank yous. Luckily there were a few of us and his family but I was crushed there weren't any of just him and his family. So I understand the whole did not get something you hoped for. But what happened to you was on a whole different level.
You have a right to be frustrated, you have the right to be upset, and then take full advantage of whatever your photographer offers you to make up for it. Stay positive and I'm glad she handled it in person... that was the right way to do it.
Baby Foster Due March 12, 2014 It's a BOY!
Engaged 12-12-10 Married 5-12-12 Baby 3-12-14
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I assume so...I was planning on e-mailing my coordinator about it, but I'm not real optimistic.
I put out the call for anyone taking video at the wedding, and I haven't heard from anyone yet, so I am also assuming the worst on that.
Bah!