Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Vent.
I've been holding this all in for almost a month now, but I need to get it out before I bite someone's head off. You seriously won't believe this. It's long, so get ready.
We found out our upstairs heating unit was broken back on January 29. Here's what followed:
Jan 29 - Called a few local heat repair shops. Sears Service Repair has the cheapest diagnostic fee (by a long shot) and can come tomorrow morning. Alright awesome.
Jan 30 - No one shows up. I call, and they say "oh the technician was sick, so we rescheduled you for tomorrow". Okay... thanks for the heads up?
Jan 31 - They cancel again. Rescheduled for Feb 2.
Feb 3 - The cancel AGAIN. Rescheduled for Feb 5.
Feb 5 - Nice guy named Nathan shows up. Apologizes for the issues with the appointment, takes a look and diagnoses our problem as a broken reversing valve (basically the heat was stuck in air conditioning mode). Needs to order some parts, but schedules us for a Feb 12 repair. He also gave us a temporary fix, which was great.
Feb 12 - Weird guy named Paul shows up to work from 2-5. Doesn't finish the job, says he'll come back tomorrow.
Feb 13 - Paul works from 8 - 3 (yeah, so much for a 3 hour repair job?), goes to turn it on, and we get nothing. After some searching around, Paul discovers that he'd been working on the WRONG UNIT for ten hours. Yeah, he spent all that time working on the downstairs unit that was working just fine. WOW. He reschedules us for Feb 14 to come out and fix the right one.
Feb 14 - They don't have the part in stock. Cancel appointment again and reschedule for Feb 16.
Feb 16 - Still don't have the part in stock. Reschedule for Feb 21.
Feb 21 - Two new guys show up (inform us that Paul has been let go - apparently this was the straw that broke the camels back for him), spend 4 hours fixing the correct unit only to find that when the reversing valve broke, the compressor valve broke too (I have no idea why they didn't check that before...). So the unit STILL doesn't work, and they need to order those additional parts before they can come out and try again next week.
Seriously? How is this real life? How is this a real company?!
Re: Vent.
TTC since June 2012
TTC since March 2012
BFP 3/14/13!!!
U/S 4/15: Identical twins!
Lost my angel boys at 10.5 weeks
My Chart***My TTC blog
T.H.I.S.
Thankfully they gave us a "temporary" fix that's been keeping our house relatively warm for the time being. Plus our downstairs unit still works, so that's good.
We haven't paid a cent yet, but I will certainly be fighting if they do try and charge us! What a nightmare this has been!
Definitely fight! Maybe... just maybe... they will know what a pain in the rear it has been and waive the charges. If not... straight to a supervisor/boss!
That's ridiculous.