QOTD 3/11

minionlover

Have you ever gotten so mad at customer service that you completely lost it and went off on them?

mana8503

No, I usually walk away and let H handle it.  I swear, his accent can get him anything he wants.

lehc723

I'm sure I've been crosser than I should, but nothing nuts. I've been on the receiving end of it too many times to do that. 

goatlady12

I have a couple times.  Both times I was dealing with out sourced customer service.  That gets frustrating, because you can tell they are just following prompts.  In both of these situations it was clerical errors on their side, and it was a super huge pain to straighten out. 

catwine

I never really have a reason to call a customer service line (we don't have satelite anTV or a home phone).  But a few times when I've called my bank help line I ahave got really annoyed and just hang up. 

xxjen015

I feel like the answer is yes, but i don't remember it!! Haha. So technically, no, not that i can remember

mpjf1001

I have a couple of times:
1- when i was changing the name on my credit cards after we were married, the woman kept putting me on hold to verify that it was ok to change my name then she started withi had requested a name change and new card but at the same time they upgraded my credit card and were sending me a new one, so i was going to receive two cards and the woman kept saying she couldnt issue me one with my new name bc one was already on the way and i was like seriously send me the new one and i promise i will not use the "upgraded" one...

2- the newspaper company keeps calling me as a "former subscriber" and i have to keep telling them over and over im not a former subscriber, i had changed my subsricption from everyday to just Sundays but the idiot on the phone did it wrong the first time and instead of changing it, she cancelled it and basically made me a new customer. Everytime they call i re-explain it to them and they say they will put a do not call on my account, but they still call so i yell at them!

As for customer service in a store i try and remain as calm as i can, i worked in a grocery store for years and then the mall so i would hate when people would yell or get mad at me for things i couldnt control...

pockysquirrel

I am terrible about this. I swear, if phone rage is a thing, I have it. I don't really yell, but I do get really sarcastic and nasty. I should probably feel bad about this, especially since I had a job doing phone surveys in college and got every imaginable kind of abuse from the people I called, but...yeah, I really don't. 

islandmonkey8

Cablevision got hell from me when I moved because they sent me to collections for money they actually owed me. It was not a pretty sight, but they deserved it and I would do it again. 

brainybrunette

Yes! But only when it was completely justified and necessary. I don't yell, I just use my brainiac powers and a little bit of sarcasm to get my point across.

minionlover

I did it yesterday at the casino.  They screwed all kinds of things up and we had to wait so long for things to get down.  They promised us stuff and then said that they couldn't do it.  I started yelling at them.  I used the f-bomb alot and told them that this experience made me never want to come back.  It finally got straightened out but we wasted so much time.

sjs1013

Yes.  I needed an external hard drive a few years ago and a friend's father told me about some technology website that sold items at a discount.  They sent me the wrong item (just a case) when the listing was for an entire hard drive.  Every time I called the company they didn't have customer service hours.  When I finally got through, they told me it was my mistake and I couldn't get a refund.  I kept trying to speak to a supervisor who was never there.  I blew up on the rep finally (after like my 4th attempt) and they put me through to the supervisor, who I blew up on even worse.  He immediately gave me a refund before I mailed back the case.

In person, I try not to blow up at them.  I will get snippy with them at times, but I try to be patient because I have been in their position.

nataliet02

Nope. When it gets to that point H takes over. I tend to start crying when I get really angry. I've tried to control it but I guess I am so angry the tears just start coming. Lol.