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Had enough...
So I started working in a theatre in November and by February I was promoted to manager. I thought it was a miracle because being promoted so quickly seemed unbelievable. Now I'm regretting taking the step up because even though it pays so much more than a staff member I am absolutely miserable. On Tuesday I had the worst time in the world dealing with an angry couple--we had to ask them to leave because their child was being disruptive during the movie and they couldn't get her to quiet down. (Who brings a baby into Fast and Furious 6 anyway???). Well, they gave us hell for it. They yelled and made a lot of open ended threats. And after giving them their refund as well as my name and the other manager on duty's name, AND the number to our home office so they could file a complaint against us, the husband still came back nearly 20 minutes later, demanded my general manager's phone number then I had to hand my cell phone over to him so my GM could talk to him (because I already had her on the phone). The situation was eventually resolved and I ended up backed up with a lot of work. I didn't leave the building till 4:21 am just trying to catch up on all the work that didn't get done. Looking back it didn't seem like there was a whole lot but I ran into some problems during the paperwork portion.
Well, to wrap this long story up, yesterday I walked in and found a vicious email response to my update the night before. The manager that came in the next day was pissed because I asked her to send a person to get hot dog buns and a newspaper from the store because I wasn't able to the night before. She basically chewed me out because I'm supposed to have extra staff including an extra manager to take care of all these things but after that couple chewed us out, the other manager went home leaving me with a lot of unfinished work.
I talked to my husband and he's decided to go into officer training for the military. It was an option we were thinking about for some time now but never really wanted to turn to. I can't take any more of being yelled at. I was much happier as a staff member and I would gladly take being demoted but my husband has set his mind on going into the military and doing research for them--he already has his degree. We'll have to move out of town completely, I'll probably end up living with my parents while he's in boot camp, and then we'll go from there but that's just what it seems like we're going to have to do to solve a lot of the issues we've been having with careers, with being stuck in Missouri. It's exciting but I'm scared too. Today I have to go in and speak with my manager about this whole thing and let her know I intend to quit. Wish me luck!
Re: Had enough...
You can do it, and I am sure something a lot better will come along while you're transitioning.
Angry/irrational customers....what a joy!
I'm super sorry to hear that. I've worked in a customer facing industry and it takes a particular type of crazy, honestly.
Sometimes, things work out for the better when you take another direction... Hopefully yours works out great!
Well, I haven't told my boss that I intend to quit just yet. My husband is still working on getting everything finalized first and wants me to wait till we're sure this is all going to happen. I'm surprised on how motivated he is to do all this. My boss read the vicious email response and basically told the other manager to calm down--that she's being too harsh on someone who's still in training. Even though my boss is handling this really well, I still feel like I'd be better off somewhere else. I don't really want to work with so many teenagers anymore. Lol!
Girl just breathe! I know its hard! Know in your heart you did the best you can, and just smile and make it a great day! Some people never learn how to be nice to others!
Watch what amazing things can come out of life when you move in a positive light!
Keep God into your heart and let the negativity reflect off of you. Imagine your surrounded by mirrors and all negativity is just reflected back at that person. This is what happens anyway.
But I urge you begin making your dream realized and not your employer's! Follow my Blog and see how! Stay BLESSED!
http://entrepreneurialmother100.blogspot.com/
People suck. Nuff said.
LOL I worked in the airlines for almost 10 years. Oh y'all....this kind of story was my life at least 2-3 times an hour for 12+ hours a day. YAY. I started as a ticket agent, then a gate agent and ended my career most recently as a flight attendant. All I can say is if you love it you will find a way to stick with it. Just remember...people who cause these kinds of problems should be few and far between (unless you work in the airlines lol) so just keep your cool and let them vent. Something that always helped me was something the airlines taught us and then something I added at the end.
The LAST approach.
L - listen to the problem or concern
A - apologize and ask how you can help solve their concern/problem
S - talk about a solution that can work between both parties
T - thank them for their business and working through the issue
And my own personal ending...ING
I - image the door kicking their tushes on the way out the door
N - not take it personally, they don't hate you just the situation
G - get the bridge built and move on...what's done is done
oh and be sure to have a comical sense about the whole thing, this is not life or death stuff here....that's how I survived the airlines and customer service without killing anyone :-)
Good luck and from what you said I believe you handled the situation professionally and good for you girl!!!