Buying A Home
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Firing our loan officer?

This lady has been a PIA to get in contact with! Our 17 days started on June 1st, and since then, I've only been able to get a hold of her once!

She returned my phone call last Wednesday at almost 9pm! She went over everything (but the interest rate), and then decided to tell us that our down payment went from $6k to over $10k!

I asked her to send all the new numbers on an Loan Estimate so I could see everything in black and white, and I still haven't received it!

She did tell me on the phone that her husband was having surgery on Thursday and it all depended on how he came out of it. She told me that she would call me (last) Friday morning to arrange a meeting so we can sign the application, and I got no phone call!

When I asked her about rolling over some of the extra cost into the loan, she said "We don't do that."

I then confronted her saying that everyone that I have talked to (and read) said that was an option if needed. Then she back-pedaled saying that if we did do that, it would raise our interest to include it.

In plain terms, yes it is possible!

So my question is, can we "fire" her in the middle of our deal? Or at least ask for someone else to handle our deal? DH is getting super irritated with her and was even thinking aloud about switching mortgage company's altogether.

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Re: Firing our loan officer?

  • How far along are Are you under contract on a specific house or are you just in the pre-approval  process?  If you are under contract it's trickier because starting from scratch with someone new could take a while and may delay your closing.  If you are just in the Pre approval stage then you are free and clear to shop around.  Is there a supervisor you can call or can you ask if there is a better way to reach someone while she is out for her husband?

     

    as far as "rolling costs into the loan" what costs are you referring to?  Closing costs or down payment?  Not sure where you heard it can be done, and i may be wrong, but in my experience you have to have an excellent credit score and down payment in order to roll the cost of anything into the loan other than the cost of the home.  People rolling other things into their mortgages is part of what started the housing crisis to begin with- buying things they couldn't afford upfront resulting in a mortgage they couldn't pay.  But again without further details to know what you are referring to its hard to say whether its legit or not.  Ether way you could always start by calling around and asking other loan officers if its possible.  Just asking family and friend who may not have bought a home recently or who may not know all the details of your loan and credit/financial history can't really give you an accurate answer.  Call around to other mortgage officers and if they say it is possible let her know "hey Mr x from company ABC said it is possible, is that something your bank can do?".  

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