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KitchenAid RAVE
Since this board is slow as crap lately...I'll litter it with two posts in a row.
I made pumpkin bread recently and ever since the mixer attachment on my KitchenAid Artisan Mixer has been stuck on there. I've tried everything...jiggling it, turning it on then off, etc. It felt mechanical, whatever it was causing the issue.
I called KA customer service to see if they had a resolution. They had me try spraying cooking spray onto the shaft where the attachment is, followed by heating a warm cloth in the microwave and holding that over it while trying to disengage it. No luck.
They asked me how close I was to Mobile, AL. Six hours. She scratched that idea and promptly told me that since my mixer was still under warranty, they'd be sending me a new one via FedEx in 7-10 days and to put my current one in the box the new one is delivered in (and they'll include a pre-paid address label so I can send the defective one back). So easy!
I was super impressed, since I had a feeling they'd make me send in the one I have to get fixed and I'd be without it for a month or more.
Re: KitchenAid RAVE
HomemadebyHolman
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I have yet to have an issue with my mixer, but HI HOPSCOTCH! Long time no see
I was just oogling your photos on FB the other day, and I meant to call you out on how fabulous you are. I forgot, so I'll do it now.
Hey Hops, you're a fabulous photographer!
Aww thanks!! And...HI, long lost friend!!
That is really good to know. People really gravitate towards businesses with amazing customer service I have found (zappos, nordstrom etc..) My Monday confession was going to be that I still haven't taken mine out of the box yet
But in my defense, we will most likely be moving in January and I want all the parts to be in one place so it doesn't get ruined.?
HomemadebyHolman
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<a href="http://www.thenest.com/?utm_source=ticker&utm_medium=HTML&utm_campaign=tickers" title="D
You all suck! Mine still sits on my wedding registry, unpurchased... pity party for 1 right here!