Trouble in Paradise
Dear Community,
Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
If you have questions about this, please email help@theknot.com.
Thank you.
Note: This only affects The Nest's community members and will not affect members on The Bump or The Knot.
This is disappointing
We went to the mountains last weekend.
The cabin was super super cute, a storybook castle theme. However there were some issues with the cabin's maintenance:
Though we notified the rental company (per their request) two days in advance, the hot tub was 60 degrees when we got there and we had to wait until the next night to use it.
The gas fireplace didn't work
And there were mice in the cabin.
In talking with a friend who used to manage rental properties, I took her advice and emailed the company. I really expected a "We're sorry for any inconvenience" ...I don't know, something with some remorse or sincere apology.
This is what I got in response:
Thank you for your input. We will certainly address these issues.
Re: This is disappointing
IDK, maybe I was expecting too much. But you could tell the owners put sooo much into the place to make it personal and a true getaway to reconnect...and then all the little snafus like that. Just a let down
The lady actually emailed me again and pointed out that, when we called Friday about the hot tub, she had noted they just refilled the hot tub that morning and there was nothing they could do about it.
I replied that we understood that but, perhaps in the future you could schedule your maintenance so that all the ammenties are ready for the guests when they arrive.
biotch
Click me, click me!
I would have expected a partial refund or perhaps a discount on a future stay. It's unacceptable to have major things like a hot tub and fireplace not working when it's a vacation place.
If nothing else, they should have been on top or the mouse issue. Who wants to spend relaxing vacation time on edge wondering if you're going to have a mouse run over you while you're sleeping!
Agreed that customer service is dead. I would also report to the Better Business Bureau and post reviews about how crappy your stay was on as many review sites as you can. Bad word-of-mouth spreads quickly.
You paid money and did not get an acceptable vacation at all. Sorry about that.
Best of luck - and agreed you should have gotten some sort of refund.