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Our tech team has launched updates to The Nest today. As a result of these updates, members of the Nest Community will need to change their password in order to continue participating in the community. In addition, The Nest community member's avatars will be replaced with generic default avatars. If you wish to revert to your original avatar, you will need to re-upload it via The Nest.
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Re: Wow. Customer service/Social Media FAIL
I didn't say feel sorry for them, but you asked why they didn't go get it. And that seemed obvious since they called delivery from the get go instead of walking to the spot.
So, yes, comment still silly as hell. *snort back atcha*
I'm with Butternut on the idiocy of criticizing these people for not getting their food themselves. It's a delivery service. It would be like Pizza Hut dodging complaints about shitty service with a shrug and a "well, you could always come get it yourself."
Next the restaurant will say, "well, you should learn to cook" when you complain about cold fries.
Click me, click me!
HAB, just for the record, she DID call. And she called BEFORE she ever named the actual restaurant on Twitter.
"You don't get to be all puke-face about your kid shooting your undead baby daddy when all you had to do was KEEP HIM IN THE FLUCKING HOUSE, LORI!" - doctorwho
And this. Seriously, have you never lived somewhere without only off-street parking, where you quite literally almost high-five yourself and tinkle in your pants a smidge if you happen to be able to park within 50 feet of your front door? Damn right I'm calling for delivery in that case.
I still think it was silly to order delivery from a place that's 10 minutes away.
Agree to disagree, I guess.
Yup, which is why I walk to the restaurants if they're 10 minutes away instead of getting in the car and driving.
How is this difficult to understand, guys?
Click me, click me!
I think it's 10 driving minutes away, which means it would take considerably more than 10 minutes to walk there.
But we can agree to disagree. I retract my snort. LOL!
I re-read and I am taking it as driving minutes as well.
I was assuming 10 minutes walk. If it's 10 minutes drive, I retract my statements.
If it was 10 minutes walk, then I'm still giving them the side-eye for going back two more times with the same 90 minute delivery time vs. 10 minute-each-way walk time.
So do you equally scorn room service? : ).
Haha!
Hell no. I love room service. I would blame myself by the third time if I'd ordered it three times in a row and all three times had stupid long delivery delays.
People, people, people! I was searching for something related to this story and found this thread, so I have to weigh in because I think you're taking it to a place where it shouldn't go.
First, I know Gina topically, and I'm familiar with this story and the turn of events. Did most of you even read the story? She didn't walk 10 minutes to the restaurant (which is a 10 minute drive, but a 30-40 minute walk, FYI) because she COULDN'T LEAVE THE HOUSE that day. The second time was St. Paddy's Day, and if you've ever tried to park in the South Loop on St. Pat's, let me save you some time. It completely sucks. And she DID call before tweeting. But that's not the point. I don't even see what any of that has to do with anything. I don't care if she was sitting around scratching her ass -- she has the right to be lazy and order food for delivery if she can afford to do so.
I read Lee's comment, and true -- he has a different style. He's protective. Don't know if I agree with the tone, which is all I'm going to say, but I understand his message.
Wouldn't any and all of you be angry if your information were blasted on Twitter? Companies put themselves out there to be reviewed; customers don't! Even Heidi Fleiss didn't give out her customer list and personal information! If I were Gina, I would be spitting nails, and not only would there be a venomous seven page rant, there would be a lawsuit -- because there are privacy and safety laws that have been violated and can be enforced in situations like this.
She is not on trial, so why must we examine the whys and wherefores of her motivations to order a freakin' sandwich? We all have the right to procure food, and if a restaurant says that they deliver, they need to own up to their customer service standards without bitching out when a customer speaks up about not getting what they were promised or deserve.
No one is arguing this point. We all agree that it was bad and they shouldn't have done it.
Hi, this is a politics and current events board. We'll examine anything to death because this is what we do.
I, personally, find it a bit odd that they felt so bothered by the comments, which were rather tame and largely agreeing with them, that they chose to comment on the thread. Now their friends are riding in to their "defense" when there is nothing to defend?
People, people, people, I think you all are a little too invested in "proving" that they were right.
OMG another one!
I do have to wonder though why if it was truly that crazy that it wouldn't be assumed that delivery would take a longass time.
I've had pizza take over an hour to get to my house, and at the time I could walk down the street to the place. I was told up front how long delivery would take, though.
True, I did.
I don't really understand service of Grub Hub. So is it a delivery service that picks up food from restaurants that don't normally deliver? I know some of the more popular restaurants around here would have a long wait for food if it was ordered, and then had to be picked up for delivery.
Clearly you have not actually read this thread. Not one poster suggested that the restaurant had any justification for tweeting your address. It gets even harder to be sympathetic to you (the VICTIMS) when you come on this site (The Nest? Really?) to bolster your POV. And it gets even harder to be sympathetic after reading this tweet from your very own feed:
DJ Lee Farmer?DJLeeFarmer
@flavor180. U need to be improving you service instead of insulting customers on twitter. Start acting like black people instead of niggas.
Holy crap
THIS is why I have kept coming back to lurk this thread. Goodness. Please Lee, please come back now.